Approve/Decline request via email

[Alison Files]

I am trying to get a request to transition from "waiting for approval" to "waiting for support" or "declined" when a comment contains the words approve or decline.  I have configured a rule that states when comment added, if issue matches status "waiting for approval" and comment contains decline then transition issue to "declined".  Else if issue matches "waiting for approval" and comment contains approve then transition issue to "waiting for support". Jira acknowledges the if statements but does not transition to the chosen state. The transition states are in the workflow. Don't know what I am doing wrong here! 

[Raynard Rhodes · Accepted solution]

That is a two-parter. You have to tell it to approve AND transition. I have this setup using the Project Automation.

[Alison Files]

Than you!  It worked :)

[APAdmin123]

I also added "Approvals = myPending(), because when an issue gets created that needs approval and the comment is all that's needed, can't anyone post "approve" and self approve a ticket? I'm under the assumption this would bypass the Approvers list.

[Klaus Dhondt]

Hello APAdmin,

Did the myPending work with your case? I tried using myPending but somehow he doesn't recognise this.

Thanks