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Jira Service Management
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We have a newly implemented servicedesk (Cloud) for our customers. We notice that if you keep typing, rather than wrapping around into the next line, it just overwrites into the menu space - see scre...
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Hi, Sorry if I have missed this in the documentation or older tickets: Can I lock a request to a specific customer/end-user, so only they can see, and use the request from the portal? We have a HR...
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Hi, I've recently had the need to create a scrum board that span multiple projects, so created the board using a query. Which I finally managed to get done :) The first issue that I h...
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Need help in customizing mail in automation rule. Is there any document to get help for email customization send in automation rule
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Hi there, My carefuless colleague did the same mistakes when add several customers into a project that every customers were assigned to be administrators. This is due to "Administrators" will be sel...
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Hi guys, I've been setting up our customer notifications for JIRA Service Desk and I'd like to be able to use a message variable that only displays the First Name of the recipient and not the Full N...
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I have a JSD portal, which has different requests. How can I do so that some of them are limited so that they are visible / available to a certain type of people within the organization? Thank you.
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Hello there! It would be great if the docs covered not only the technical details but also some examples. If I understood correctly, I must declare that my app is JWT aware on its applicati...
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In Jira service desk i need to have more fields in customers, for example telephone number. Is it possible?
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I want to assign a particular user only admin rights for JIRA Service Desk. If I grant them "administrator" group they become administrator for JIRA also. Where as I want them to be just administra...
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After a service desk ticket is closed, an email notification is sent to the requester. The email contains the resolved state, and other pertinent details. However, is there a wa...
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I'd like to turn on email automation for ticket creation but limit it to my technicians. If they get an email that needs a ticket created, they can then forward the email to an address that will auto...
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We have many issues that get created from system emails...safety@example.com, safety-no-reply@example.com. Is there anyway to prevent notification emails sent back to these accounts? In addition, if ...
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When a support issue is sent to Jira Service Desk that has multiple images copied and pasted into the body of the email then the Summary Description in Jira Service Desk only displays one of the imag...
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Concerning the canned responses feature, is it possible to limit the creation and modification of the shared canned responses to users with specific rights in order to controle the bank?
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Is it possible to limit the visibility of an internal comment to a certain group in JIRA Service Desk? Note: Most of our Service Desk customers have a Jira license and are within our company.
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I have created a workflow type called implementation. I also created an Issue Type of Implementation. I cannot seem to add multipe Issue Types to a single project.
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Hi There, We would prefer to have 2 separate queues (2 service desks with 2 different intake emails), with only the 3 agents. Is that possible? Thank you!
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Hi Atlassian Community, For the project I am working on, our team will be using JIRA Service Desk Cloud, among other things, as the middle of a chain for processing ticket requests. This should resu...
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...till don't have a solution yet. In C:\Program Files\Atlassian\JIRA\bin>tomcat8w //ES//JIRAServiceDesk170418102xxx I Enabled TLS in Java with -Dmail.imap.starttls.enable=true When I u...
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Hello Atlassian Community, I have no clue what I need to do in detail but I know what I want in the end, which is something. The goal would be that the transition from pending -> 1st line will be...
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I have added two custom fields a numeric and a radio button to my Project. I can see them under the Project settings/Issue types when I look on the Fields tab for this Issue Type, so they are correc...
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Hi, I have several request types in my service desk project and they all use the same workflow. I want to be able to send emails (with issue details) to team members based on the request type...
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In a Jira issue search, there are two arrows in the top right hand side of the screen which permit the user to navigate to the next and previous issues in that list. These have keyboard shortcu...
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