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Jira Service Management
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Hello, In our contractual SLA, the customer are not allowed to reopen a ticket and they must have to open a new ticket. It is due to the fact that a lot of them ask several questions on the same ti...
769 views 1 0 Deleted user December 4, 2018 -
Hello, May someone provide possibilities to synchronize JIRA Service desk (status, comments, attachment, summary and so on) with other ticketing tools like ServiceNow. There are several...
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We had an internal audit and basically the only required attribute for the cookie is the "name" field. Common optional attributes are: "comment", "domain", "path", etc. The "secure" attribute must be...
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I would like to lock down incoming MAPI requests to Atlassian on my firewall. What IP address range do I need to white-list?
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Currently my company using the Jira Software for software development & issue and Jira Service Desk for our support teams. (User license = 50) Now the board plan to use Jira Core (project manage...
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Hi, Is it possible to add a little "pop-up" to issues in a queue? For example: I have the queue "my To Do´s". If the customer adds a comment or something else get changed, I can´t "see" it directly...
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Hi, we had tested Service Desk on a running Jira Server with another running add-on. The trial licence ended after 30 days and we had no time to test it like we wanted. So we had to deinstall it, be...
519 views 2 0 Deleted user December 4, 2018 -
Hello, My client commonly utilizes one email address for more than one person. However, they wish to have ticketing system where a user only sees their own tickets. Is this scenario sup...
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Hi, Need a bit of help. In order to ease customer experience while keeping up the functionalities, i decided to hide some of the fields from the portal and populate them with defaul...
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Hi I created a service desk project yesterday using the settings from an existing one. Since creating the new once I have had a number of permission issues that don't occur with the proje...
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Hello! Does anyone know, how can I create Jira SD queue based on reporters email domain? Like users with *@test.com are in one queue and *@test.net are in another? BR, ...
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Hi All, Can I change Issue Type on Create Issue Screen based on the value of Single Select Custom Field? Scenario is if 1 is selected on Single Select Custom Field, Issue type changes to Service Re...
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I tried to add the field "Operational categorization" into my report and saved it. But why it didn't show this column in my report.
580 views 2 0 Deleted user December 3, 2018 -
Jira Home button used to go to your last viewed dashboard but now it goes to our project list. Has this been a change by Atlassian or have I done something? Can't find where you can set your home pa...
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....protection.disabled=true" With and without the encapsulating " Yes, I restarted the server for each attempt and tried running the bat directly I'm getting the following error in Chrome: Refused t...
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Hi, We are hosting JIRA on one server and now we want to install JIRA SD on a different server. Do we need to have a JIRA software/Core license to add to the server that the JIRA SD will be installe...
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Is there a way for requests to come in with the office location of a user is at next to the subject? Ex: Houston - Can't connect to monitor
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HI, I am looking to add approvers list such that the user can select a specific approver from the list of drop down in the approver field. Thanks, Swetha
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I was asked to come up with an implementation plan for JIRA Services Desk. Can anyone help me with a doc that outline the implementation process. Thanks! -Larry
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Is it possible to pull information from a customer's profile to auto fill in a form. If they have job title, or Department information filled in can it auto fill for them? I want them to use th...
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Hi, I am a new admin and I need to give a customer visibility to ALL tickets in their project and their project only. We have cloud Jira/JSD and Confluence with 3 users and 3 licenses. S...
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Under dashboards/projects my service desk board. I'm trying to add a mailbox ithelp under project settings - email requests. We are using office365 and both pop and imap are enable...
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Hi I get an error when trying to delete or move any task/item between Jira Core and Service Desk. I have followed the guide here. The propertyValue in the SQL DB is [10205] but there ...
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Hi, I am connecting an insight object with child objects to an issue and want to filter on the specific object conected to this in an subtask. I tried to use the Filter Issue Scope in the Customfie...
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Since JIRA Service desk server is not providing support for multilanguage so wondering whether it's possible to use following workaround or not and if yes then is there any addon or how it can be ach...
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