Jira Service Management

Hello guys We recently upgraded our Jira Software to version 7.12.1 and Jira Service Desk to version 3.15.1.  After that I have discovered a little problem: I submit a JQL that includes servi...

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• jira-service-desk
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• server

Our Clients send us issues via email. They copy other people from their organisation. When we respond to the issue from Jira, only the sender gets to see the response. How can we ensure everyone copi...

• cloud
• jira-service-desk
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All, I want to add a new client to the Organization field, however this is a system field that is locked down.  How can I add new entries to this list? Thanks, Jason

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Our colleagues usually insert file path to the comment like this: J:\Main\Objects\CharacterModels\Robot\_FBX\robot_gun_04_engine_test_textured.fbx the visual editor converts it to this: J:\Main\Ob...

• jira-service-desk
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i need use organisations field from JIRA Software but ican't beacause it is locked. I don't see this field on screen.

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• jira-software

Hi,           I'm trying to configure the custom email address in the support eamil, but it's not happening , I'm getting the below Error.   Unfor...

• jira-service-desk

Hi Is is possible to get all requests from service desk API of certain request type, or rather to exclude certain requestTypeId from the response? like  rest/servicedeskapi/request/?requestTy...

• jira-service-desk
• jira-service-desk-server
• server

It is possible to filter an e-mail!? è possible to create scheme of notifications of solicitations!? Example: While receiving a solicitation for email of the domain @gmail.com, the JIRA will be go...

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• jira-service-desk
• jira-service-desk-cloud

Hello, when our customers create new ticket there is not any notification for our support team. Is there any kind of AUDIO or POP-UP notification when someone create a new ticket so that we dont mi...

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• jira-service-desk
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I am supposed to evaluate Service Desk for my company. When I go to https://randmcnally.jira.com/servicedesk/ , I see the message "You don't have access to any portals." How do I gain access to a "p...

• jira-service-desk

Even when logged in as admin I cannot create a new report because after clicking the  "add new series" button nothing happends. Thanks for any feedback! Kind regards Andreas  

• jira-service-desk
• report

Is it possible to add a column to a queue with the total of sub-tasks that are 'Unresolved'? We keep track of employee de-boarding in Jira and like to have a clear way of knowing when all sub-tasks ...

• jira-service-desk
• jira-service-desk-server
• server
• sub-task

Hi, according to my colleagues, they have been unable to tag me in JIRA. My name is not coming up for them. How can I fix this?

• jira-service-desk

I have Tenable network security documentation explaining how bidirectional ticketing available but i think it only works for JIRA SERVER.  Could someone confirm that and if this same bidirection...

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Hi all, I just had a quick question about attachments. If I disable attachments in Jira Service Desk, will it remove all attachments that have been attached to older tickets? Or will it just preven...

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The Jira Service Desk customer portal has a very strange UX.  If I don't have any knowledge base, the screen is mostly empty.  There is an customer profile icon on the top right which has...

• jira-service-desk

Some information we get it from the help document. But need more explanation on the same. If anything with example is greatly appreciated.

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When I click Add customers in a Service-desk the users doesn't receive an EMail.

• cloud
• email
• jira-service-desk
• jira-service-desk-cloud

Hi, We want to delete all issues and start the new counter from 1 again. Is that possible? Maybe without deleting the project? ;) Kind Regards Mathias

• jira-service-desk
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• server

I did find this page: https://confluence.atlassian.com/servicedeskcloud/troubleshooting-issues-with-the-email-channel-732528950.html and it says that there should be a test mail button... but I can't...

• jira-service-desk

I have some questions about best practice how to set up our Service Desk environment. We have 8 teams and all of us both handle support and development issues. We have been using Jira for all issues ...

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• confluence-server
• jira
• jira-server
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Hi,  I'm looking for a way to display issues which share the same value in a custom field. Lets call this custom field "ID" We have a team which when working on issues, needs to see if other ...

• jira-service-desk
• scriptrunner
• server

I have Jira service desk support portal. In my case, anonim users can request without login. Can I give permission or set for anonim users change language  in their support request page?

• jira-service-desk
• jira-service-desk-server
• server

Добрый день. Нужно настроить форму обратной связи на сайте. (добавить виджет)   Я так понимаю это возможно сделать только в ServiceDesk jira? Нужно что бы пользователь(незарегистрированный в...

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We allow users to submit JSD issues via email.  Unfortunately, some of our users have a second email address and respond to the SAME issue, using a different email address.  ...

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• server