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Jira Service Management
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Hi there, We are using JIRA Service Desk cloud version and it seems like the Customer notification when a public comment is made is not working. It worked perfectly yesterday, then I d...
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We have Jira Service desk integrated into Jira Software and user management is done by Atlassian Crowd. We have created a customer portal and invited a customer to connect. They create an...
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Hi, I have a Post Function on the creation of an issue that copies the Assigned To value to a custom field (which is then displayed on the customer portal). However, I'm unable to find out how to t...
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Using the trial and I am seeing open/exposed HTML tags on the Create Issue form. Am I doing something here or is this a bug? Thanks!
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Hi, I'm sure I've seen a doc on this but I can't find it! When a request on Jira Service Desk server version goes out for approval I want the approval button in the actual email sent out to th...
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We have a new employee who has been set up as a customer in Jira Service Desk. For some reason, he has been receiving notifications of every issue that has been closed. I can find nothing that shows ...
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Can a Customer can be identified from the domain used in email address thru which he raised the isue
Say an email was from a domain abc.com, so can a request be segregated based on that domain?
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Hey, I've a convoluted question regarding creating tickets via email using Jira Service Desk. user = person with a problem to report emailAccount1 = customer success email account emailAccount2 ...
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Hello, I would like to set an SLA metric and an automation with it, that would remind me when to close a ticket. Basically this is the issue and it has been submitted to atlassian t...
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Hi, Is it a way to set a custom field define by the request type. An example: If the customer create a issue with the request type A, I have to set the custom field to value a If the customer cre...
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I would like to know whether a service desk customer can edit the request after submission or ticket creation
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is there any way to know which field i am going to refer issue created in jira ?
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How to achieve automatic switching between Chinese and English ?
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Hi, I'm currently configuring a new Jira Servicedesk instance to see if it's fit for purpose, my question is can I set a request type subcategory and item for that category and then be able to repor...
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I have created dashboards where the component name is part of of a 2 dimensional gadget. The component name itself has a little Icon (looks like a square with four little boxes) t...
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I'm noticing a large discrepancy in the success % in the built-in SLA Goals report vs a custom report I created of the same metric. How exactly is the SLA Goals report calculated? The only hint it p...
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...xchange-Organization-AuthMechanism: 04 X-Originating-IP: [72.82.27.56] X-MS-Exchange-Organization-Network-Message-Id: 56bbf7a2-cabe-4293-17b2-08d5cfcf3f4f X-MS-PublicTrafficType: Email [...]
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I want to enable our business users to browse answers (FAQ/Confluence) and submit issues (via Service Desk). I've attempted to modify permissions according to some existing articles (both ...
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I'm using Jira Service Desk to manage support requests from customers. They log in to the portal and can raise a ticket. I want them to be able to see all the tickets (open and closed) once they have...
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Ok, going to start out with I am very, very new. Just trying to get my feet wet and get started and trying to determine how this would work for me and my organization. Goal is to have a help d...
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We have created a Jira SD project and want to associate an external email with the project. We've navigated to Project Settings -> Email Requests and tested the work flow with the built in A...
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Hello! I've upgraded Jira Core to 7.10.1. At first i tried to install Service desk from Application Settings by pressing a button install. I've got an error message. Then i deleted from installed plu...
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Dear all, is there an Add-on, integration with another system or any other possibility, report in real-time to see which agents are logged in the system? I mean in Jira SD or this is impossibl...
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When a customer submits a form the customer request type is set automatically. When I create the same form through the agent portal then the customer request type says "No Match." I've...
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How can I add Due date info filed to the customer portal view? I added the Due date in JSD, but I can't see it in Task details in customer portal.
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |