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Incoming mails are not creating tickets

Anand Mutalik
Anand Mutalik December 19, 2018

We have a POP3 setup and suddenly the system has stopped processing the incoming mails. Any suggestions?

 

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Alexey Matveev
Alexey Matveev
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December 19, 2018

Hello,

You should enable the incoming mail logging and have a look at the logs. You can find more info here:

https://confluence.atlassian.com/jirakb/diagnosing-mail-and-mail-handlers-issues-229180314.html

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