JSD move ticket to another JSD project

[Manus Tangtirawat]

I'm about to use JSD for the internal escalation but one POC that I need to prove is that let's say if techops would like to escalate jsd ticket to QA team which also has the JSD project,

What can we do in this kind of scenarios ?

[Patrick Cartier [Candylio]]

Hi @Manus Tangtirawat,

You can use the move function in Jira.  Here is some documentation:

https://confluence.atlassian.com/jiracoreserver073/moving-an-issue-861257345.html 

Better yet though, you can actually escalate issues to another Jira team with a linked issue

Here is some documentation on that

https://confluence.atlassian.com/servicedeskcloud/escalate-jira-service-desk-issues-to-other-jira-teams-930022008.html