How can we give managers the ability to view tickets of just the people they supervise?
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Hi Alison,
Did you look into using Issue Security. You can set a default issue security and say a field for the manager of the individual reporting. Or use a departmental field to sort that out.
You may need an add-on to set the issue security, or a manager.
Hope that helps
Susan
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Hi alison,
This feature is not available by default, So if you have the script runner plugin you can write a script with the condition and post function combined. Condition can be like - if reporter or assignee in particular group - add User - x as watcher. Also there are number of plugins like JSU or JMWE where you can write these conditions/postfunction
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