How do i configure outbound notifications?

[David Borden]

Inbound emails are working properly and opening service requests.  However none of the outbound replies are working when responding to tickets.  We do get emailed when a ticket is opened just not from agent replies.  what am I missing?

[Jack Brickey]

@David Borden, welcome to the Community. You configure who gets notifications in two places for JSD:

• Customer: project > project settings > customer notifications
• Agents and other JSD licensed users: project > project settings > notifications

You may wish to consume this article - configuring-service-desk-notifications

[David Borden]

Thank you.  Read through but and we have incomin email opening tickets correctly but for some reason no outbound notifications are being recieved by customers even though the toggles are turned on.

[Jack Brickey]

please share the following so I can assist further:

1. cloud or server instance?
2. is it your Customers, agents or both that are not receiving notifications?
3. when (what actions) do you want notifications and more importantly when do you not want them?
4. screenshots of both Customer Notifications and Notifications for the project in question.