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Jira Service Management
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We have currently no link between our Service Desk project and our confluence Knowledge Base. As such, the is not need/point for the Service Desk portal customers to search for anything, and we actua...
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We want to customize the invitation email sent to a Service desk customers. More specifically we would like to customize: The body of the email Add different subject suffix than the one Jira...
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there is an error message that is shown when creating cases Exception occurred: com.atlassian.plugins.rest.common.json.JsonMarshallingException: org.codehaus.jackson.map.JsonMappingException...
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I found this question which led to this article, but I can't seem to find the Widget option in the project settings of our service desk. I'm not sure why it's not in the project settings. We're using...
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I would like to be able to show job tickets in the Service Desk that have been passed on to a contractor to work on. I thought of maybe creating a dummy user account with the contractor company's nam...
459 views 2 0 Deleted user July 5, 2018 -
...sername):$Password")) $headers = @{ Authorization = $basicAuth } return $headers } function get-RestData { param([Parameter(Mandatory=$True)] $headers, [Parameter(Mandatory=$True)]$r...
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All the people that will be submitting request forms will not be users on our team's JIRA. We would like to have a request form that is open to everyone with the link, so we would like this fiel...
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Hello, I am running JSDC. I wanted to know if it is possible to have multiple email templates? The default one is fine for 80% of my customers. The other 20% have special layouts ...
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Hello, is there way in Jira SD to create report with series that are automatically groped by Organizations? Solution here https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-ca...
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We are using organizations. Customers have been entered into organizations, but we are also allowing them to self-register. How do I put them into an organization once they have self-registered? If t...
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Dear Friends, none of our issues are being reported as open and when i go to the filter and choose open filter it shows me the attached error, there is a possibility that i remo...
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I want to filter the issues created between 6am to 3pm, for which i have tried : 1)AND created > startOfDay("+6h") AND created < startOfDay("+15h") But this only shows the current day i...
890 views 2 0 Deleted user July 5, 2018 -
Hello, I have been having this debate with my teammates. There is no easy way to access a Server Desk Portal in a big organization when you are a Service Desk Agent and a Jira Softwa...
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Have create a "Filter" for a Project and extended the permission to all "Service Desk Customers". But the same is NOT VISIBLE to any of the Service Desk Customers. Can one of you clarify?
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Hi, How can i resolve bulk tickets. Regards Muneer
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For ex, The Non-compliance issue needs to be closed within 30 days. It would help the teams to see clearly how many days it has been open (similar to SLAs on service desk tickets). I have an ...
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Hi, We are using Jira Service Desk v3.13.2. We have setup an email template. How do I apply that template to out customer notification? Under the Rules, we have edit the default Request...
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Hi, Does the automatic search in Customer Portal searches already created tickets or it only searches KB articles as configured in Setting -> Knowledge base? We would like to use Service Desk pr...
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How i can create subtask in service desk project without show the sla in each subtask only in the general task
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Hola que tal, espero me puedan ayudar, tengo problemas con el manejador de correos ya que no me permite que se levanten los ticket via correo no llegan a mi plataforma a la cola de solicitud de sopor...
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Hi, I have a questions about the customers' request in the same organizations. More users in our sistem jira are in the same organizations, if one of these send a request on the porta...
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Hi, I have a questions about the customers' request in the same organizations. More users in our sistem jira are in the same organizations, if one of these send a request on the porta...
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Hi Everyone! We need to obtain the value of the customer request type since, from this, some fields must be hidden on a screen within the workflow. Example, if I choose "Help It" show me a sub-categ...
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Hi there, In the back end I have added an "Emphasis" ( _ ) to the description text of the request type. But in the customer portal whenever I am trying to search a request it comes with "Emphasis" (...
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Hi, i would like to ask a question. We are having currently a medium sized team (around 25 people) in a large company >1000 people. We want to use jira software for handling user storie...
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