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Jira Service Management
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Hello, Want to hide the service desk part in an issue, because we are not using the portal in this kind of issue. The only way I can think of, is puting Javascript in the summary of the issue to hid...
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When raising issue via email in jira service desk, can the person who is added in cc be notified too
Say I have 2 customers from the same organisation and when one of the raises an issue via email and add the other one in cc, so can the other one be added as a watcher to that issue, automatically? o...
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Scenario Customer sends email to agents mailbox directly instead of to our service desk. Agent wants to get the request into Jira, the two options they are poor. 1. Agent can Forward the ema...
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We really want that main "search" screen to be the first thing our clients see when they navigate to the Service Desk. That way, they can first try to search for their issue without having to open a ...
355 views 0 1 Deleted user July 10, 2018 -
New to Jira and Service Desk. I've been looking for the best way to handle our setup. It's kind of been answered, but I thought I would put this in context with how we use it and see what peopl...
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Hi everyone, Looking for a little help here - we have a new project that I am working on (Project X) & in this project after an approval is met the issue will move to a specified status, w...
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Hi, In my JIRA there is a custom report called "Time to Resolution", but no Series in it. If I click Add Series, my only options are Created or Resolved or Average Rating. How do I selec...
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Hi community! Here's my conundrum that I'm trying to solve. Normal behaviour: A ticket with status "Waiting for customer" will transition to "Waiting for support" when the customer leaves a co...
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I am using Jira Service Desk Application 3.3.0-OD-1000.4103.0 I am not able to create severity and unable to create workflow in jira. I tried to follow documentation https://confluence.at...
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To spice up the Queue names in ServiceDesk, I used Unicode icons embedded in the text admins can edit to name queues. In the newest versions of Chrome, FF and Edge on my Windows 10 system, everythin...
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When looking to configure the Service Desk widget, I click: Settings>Widget Unfortunately, I am presented with the following error message: "We can't load the widget right now. Tr...
2,671 views 7 1 Deleted user July 10, 2018 -
I am trying to set up Email request in JIRA service desk but getting an error which says :- To receive requests by email, you must have a request type with visible Summary and Descript...
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We had JSD installed as Trial for a couple of days. Since the trial expired and we could not create any new Issues anymore, i removed the JSD Plugin. I removed all Schemes, Screen, Permissions etc re...
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...bsp;public registration because: 1. huge amount of users (and user can ask from dirrerent mails); 2. some of them don't need registration (for example applicants or parents of the s...
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We are using JSD cloud and I want somehow to see all tickets created from a specific customer or a specific email extension (e.g. @mycustomer.com). Is it possible and how we could manage it?
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Hi, can You pleas share You feedback about asset trackers - im looking specific for addon that helps track software licenses not nessesery all assets in company
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Hello When I receive an incident to Jira Service desk via email, I am answering the query and attaching a file. This file arrives to the client via email accompanied by the comment he or she makes,...
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Hi, We set up the email forwarding from Gmail account in here. https://<jira-host-url>/servicedesk/admin/TC/email-settings However, if someone sends us the email with other people in cc...
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When I walked through the demo video of the Service Desk feature it said that others on the team would be able to view and comment on tickets without being agents. Right now, when I go to add an agen...
3,133 views 6 1 Deleted user July 9, 2018 -
Hello together, until now we always found a solution for our Jira problems in this great community but for this topic we didn't found anything, so we strongly hope that you may give us the informati...
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Hello, its possible to configure automatic logout for customer portal in service desk? It looks like setting session-timeout in web.xml file works for jira/servicedesk only. Thanks. Best regards, ...
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can
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Hi, Our default language for Jira is English and some of our customers are from Czech, so their Customer JSD is set in Czech, but few things are still in English. For example "Resolution", when is ...
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Hi, Guys. Finally We will open service desk next month. i was wondering that Atlassian Service desk has reopen button in customer screen. I have check all of configuration,...
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Attempted to setup email settings with our O365 environment, but keep getting errors when attempting to connect.
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