Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
I´m experiencing a very strange behaviour in JSD. A Customer (Permission of Customer, access to Portal) that is resonding via mail can´t see his own comments in the portal due to the comments beeing ...
-
Iam getting notification via email, in notifications screen in JIRA for many situations like issue updation, comment creation etc... But only on issue creation, none of the expected users are ge...
-
We are working with our vendor organization who also uses a Jira Service Desk. How do we integrate two Service Desks with one system create an incident / change that can be replicated in another syst...
-
Creating a New Customer in Jira - for Portal only access creates User Name as qm:013a9b92-fcc3-423a-
Adding new Users - have added users with Email address with no issues - some are coming up as: qm:013a9b92-fcc3-423a-b375-8a574cc03cb3:5 instead of Username@email.com Am I missing something ? ...
-
Today I observed that two customer requests sent by mail have not been processed by the mail handler and therefore not visible as an issue. We only realized this because we receive all mail requests ...
-
Our company is rolling our Jira Service Desk. I've been given some level of "Admin" access. Every time I try to open Dashboard view I'm taken to a page showing "How Does your Team Work".&...
-
Hello everyone! Big Picture: We are a Managed Services Provider based in Lisbon and we are using Jira Service Desk (cloud version) to manage our customers' requests. Problem: One&...
-
Hi For example: We set up a project that incurs change on 3 major systems but together the changes constitute the project. Once the project is closed we want to track change against the inform...
-
Hello there, I face on an issue with a "ghost customfield". I am on a JIRA SD with Dynamics form and ScriptRunner add-on. When i want to create an issue in a specific project, i get a syst...
-
Hi All, I have a script in place which should change the reporter after the creation phase (post-function). The source of the new reporter is a single-user-picker. The idea is, as soon as somebody c...
-
...he settings for the email acount. Also, our Service Desk public page disappeared. There are no SLAs neither internal comments or "share with customer" option. Service desk transformed into a n...
-
Hello, I'm really new to Jira Service Desk and trying to find my way around. My goal is to see list of tickets opened during given period, let's say, previous week. Problem is that when I...
-
Hi, Our customers can't send in any issues since the issues doesn't show in our project. It seems that the issues get stuck somewhere. How to fix this? It's urgent.
-
Hi Team, How to remove the SLA section completely from the "Service Desk Project"? Kind Regards, Christophe
-
I not sure why the Jira value was changed for every issue exported to a csv file. It looks like it is the same factor applied to each row in file
-
Hey, Is there any way to remove Jira App for Chat from the Jira Service Desk user group? We don't want to pay for a licence for something we don't use. Cheers Mark
444 views 3 0 Deleted user July 2, 2018 -
Boa tarde, gostaria de saber como encaminho chamado para outro grupo solucionador
-
I integrated my Confluence space to my Jira Project. How do I see my confluence space from the proje
I integrated my Confluence space to my Jira Project. How do I see my confluence space from the project
-
I'm trying the demo Service Desk and set up it up for the extensive IT type. I actually need to use the Basic service desk but can't figure out where to make that change. Help!!!! Thanks, Melissa
-
So I want to create a ticket type in which users have the ability to choose between two headsets. I already have a list field in which they choose the model, but what I want to do additionally is cre...
-
I have created a project with a sprint but would like to put it under service desk. How do i move it across?
-
Hi there, I have just created a new project in my Jira Service Desk and have assigned my colleagues (existing agents in Jira) into this new project. My question is: will they increase t...
-
Non-Breaking Spaces in incoming support emails cause an exception...results in missed support reques
Since I am unable to make a bug (and it's completely ambiguous as to whether I am allowed to or not here https://jira.atlassian.com/projects/JSDSERVER/issues/ I will report the problem here and ...
529 views 3 1 Deleted user July 2, 2018 -
I can't quite find a way to do that? Perhaps a report that can show issues with no linked issues or re-assignments? Any help is appreciated!
-
Hello There was a "share with" option in customer portal but since Friday 29th June it doesn't appear anymore. I need it to allow my customer to share a request with its organization or...
4,083 views 6 0 Deleted user July 2, 2018
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 16 | |
| 9 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 3m ago | ||
| 40m ago | ||
| an hour ago | ||
| Friday | ||
| Thursday |