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Jira Service Management
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I would like to be able to apply a specific styling based on which event triggered the notification. I would like to do something like this: <div class="${notification.eventname}"> And then h...
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This is how we want to use it. The idea is that if the Org Leader logs in they can see all the organization's tickets across the board but for normal users who when logging in only see their tickets...
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Hi Team, I'm Wondering that In my Jira I have 3 Groups(X,Y,Z) each group contains like 10 users. Group X : a,b,c,d Group Y : e,f,g,h Group Z : i,j,k,l So in a project if any user is ...
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I need to correct a customer's first name. How do I do that?
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When we trying to setup email request, its throwing the below error. Please assist us the same on priority. Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said...
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Hello Is any option or way to add new button to JSD (new field)? Regards
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User is reporting there are tickets assigned to him but his queue is at 0. I confirmed queue is empty and there are outstanding tickets. Please advise. Jeff
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Hi! In my Service Desk Project i'm sending out Customer Notifications when someone adds a comment to an issue. In this mail, I added a "Rate us" section, where a customer can rate the experience of...
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I've just added Statuspage for JSD, however when back in JSD its not showing as usable? No configuration ability etc...........? Any thoughts.........
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Hi, We would like to know if any option/plugin available in JIRA service desk to trigger Jenkins jobs. Do we still need to install Jira Software? Currently,JIRA Agile - Jira Service Desk Applicati...
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Hi I want that reporter can edit fields of issue after issue creation in service desk. Is that possible? thanks
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Hello team, We have purchased the new license today, but still not able to create issue using "create" button on home screen. Also how can we remove/uninstall the JIRA Core application/warning, the...
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Just installed new jira 7.13.0 onto new server Went to Outgoing Mail configuration It is only showing enabled and no option to configure Any ideas? User is in the Jira-Administrator...
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Search results that get returned from the customer portal with the page title and body text from the article (as seen in the attachment). Is there a way to provide a synopsis or add metadata to the ...
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It seems like the "Gallery" macro does function properly when rendering inside a Service Desk KB portal. The thumbnail is displayed, but you cannot click to show an image. This fun...
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The Jira service desk is setup so that anyone can open a request . but when any customer who does not have jira assigned cannot open any requests despite the project setting.
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...bsp; protocol="HTTP/1.1" useBodyEncodingForURI="true" &n...
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Hi everybody, I setup JIRA desk for my company. We have like everybody different issues types. Our cutomer request our service center by email. They can send email to 4 differents adress, ...
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Hi, I haven't found a way yet to export all issues (or a date range of issues) with time to first response or time to resolution included. I can export the daily averages from the Time...
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how can i ignore certain type of request with specific subject?
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Hello Team I read in a document that i need to do the two action : but i t doesnt work with me . when i access as anonymos i can not create issue. error = There a...
3,223 views 4 0 Deleted user December 30, 2018 -
Hi I am trying (with no success at all for the last few hours!!) to create what I think is a simple post function groovy script that will update a custom field as a Jira Service Desk ticket tra...
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Hi, my question is: Are there any experiences around with embedding the service desk widget in a wordpress page? Whe i tried to embedd it the code just disappeared. Alternatively there seemed to be ...
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Hi I am trying to get visibility from the customer portal for all requests regardless of service desk project or requester, as I am an Administrator. At this time I can only see the ones I created, ...
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I am trying to limit our customers' access to tickets created by other people within a company. We have Company A that has 10 users. User 1 should only be able to see tickets where he is the c...
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