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Jira Service Management
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We have a project that has a workflow where in a list of users can approve the ticket in parallel. These users/approvers receive an email notification. Whenever they try to click the link ("View Requ...
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When the customer uses the tab key to move through the fields on the request form in the portal it jumps around the screen. Can we customise the order of fields that the tab key will go to?
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Both my Internal Directory user (admin) and my AD user (username) are in these groups: jira-administrators jira-servicedesk-users When I login as username I don't get the same options as admin.&...
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I've created a new user and assigned every role other than admin roles. When I login as the user, I cannot see the Service Desk project. I can see all other projects. Roles of interest: ...
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I’ve noticed that the ticketing system is not tracking an updating conversations after the initial ticket is received for 20 minutes or more. Can you please me help to fix this? Thank you,
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When on the Customers page in Service Desk, the invite button seems disabled. It disappears right away upon page completion
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Is it possible to send the attributed comment in a Customer Satisfaction Survey to the Service Desk Agents? If Yes, can we filter by evaluation rate? I mean, only 5-star comments will be sent to agen...
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I've recently noticed that when multiple customer notifications are triggered by a single Jira agent action(such as changing a ticket's status and adding a public comment on the same screen), the n...
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Dear Team, I am unable to update the ticket in my JIRA application as the option of Update is not showing up. I am using JIRA Service Desk (3.9.4) application and browser is Firefox ESR (...
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I have two projects: IT and HR. I would like IT Agents to go to the HR portal to put in HR requests instead of clicking create at the top of the agent screen and vice versa for HR putting in IT reque...
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As the title says - I"m trying to create some meaningful widgets on my dashboard. Currently we estimate velocity in number of issues completed in a sprint. I'm wondering now if i can plot on a bar ch...
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Hello, at first sorry if my issue is already asked, I searched but couldn't find anything. So, I created a service Desk for customers. When I attach a file it only shows me this: What can I do? ...
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We installed jira service desc in trial mode on posgres db some times ago. It was ok. A day before, we decided to buy a starter license. Now when i start the health check, it shows an error on datab...
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Hello! Yesterday night we udated Jira 7.11.2 while keeping Servicedesk in 3.12.0 Now we have a funny issue: The comment button has disappeared! Agents can't comment from the agent vi...
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the default number scheme is "<PRJ>-xxxxx". The project name plus a number which is incremented by 1 for each new case. If possible we want to add a prefix to that number, to better see the ki...
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Is it possible to include a Confluence page (or link to at least) within the Customer Portal of your help desk? We are looking to have the FAQ displayed up front when the customer enters the portal -...
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Hi We are just setting up Service Desk for a new customer project and I want to add 2 custom fields to the Email Subject line and other custom fields in the email body for the notific...
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Hi There was a problem with the JIRA ServiceDesk application for installation. Previously We are using the JIRA ServiceDesk application , there was issue in Jira I trying to solve I didn't saf...
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I have a user who has the permission of a Jira Service desk but when logged in it doesn't show her profile correctly. I confirmed she has the correct permissions/ roles. Has anyone else seen this?
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Hi Jira SD, I'm having issues on jira's SD cloud email not receiving any of my emails from my server. I'm creating my own form (summary and description) since loading the jira's form l...
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Currently we have an application published in SCP, our customer's users have a SCP user Is it possible to configure the SAML, so our customers could use their SCP user to logon on Jira? &nb...
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We are set up to use the default recommended All Open and All Issues queues for support request tickets. When we were utilizing the workflow scheme configuration that we initially set up, ticke...
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It has been requested of me to set up our outgoing emails to follow a certain criteria which is not really supported by the notification options so I am using automation. I am having trouble with som...
902 views 1 0 Deleted user August 14, 2018 -
I have 2 pie charts on one of my dashboards. Every so often, it would throw an error "Looks like we can't show you the content of this gadget due to its configuration (An error occurred while generat...
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I am trying to figure out how to create a rule when a user creates a ticket with specific words that it will go into a specific queue or Category. What is the When if then?
Atlassian Community Events
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| June 18, 2025 4:57 PM PDT |