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Jira Service Management
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Hi, We want that the customer is able to close his issues if they are in the following 3 status: "In", "Needs to be done" and "In Progress". But we don´t want that the agent is able to "see" this s...
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I'm trying to add some customization by editing file /soy/cv-login-form.soy in package jira-servicedesk-application-3.4.1.obr/jira-servicedesk-3.4.1-REL-0015.jar. Somehow my changes don't p...
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Hi, I have created a request type which needs approval so that the work on it can continue. The problem that I am am facing is that the added aprover gets only the first notification on his em...
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We are able to link a ticket to Jira from service desk our problem is that anyone can delete the linked ticket... Is there any means we can authenticate that only administrators can delete the linked...
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So we have different clients so what we need is that when a client logs a query with our support team then it differentiates each client according to their projects: Client= cadbury. Automatic ticket...
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hi , this is my workflow in service desk . i want when requester create issue from portal automatic send approve to approvel.if user1 approved this issue than issue automatic transition i...
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Hello! We have project with several customers with acces only to customer portal. Now one customer that would like to have a notification if one of the other customers of this project creates an iss...
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In JSD, we have two instances - Test Environment and Production Environment. In our Test, we can enter special characters in the names of JSD queues e.g. ↳ Waiting on me When I try to add the same ...
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For example, I'd like to be able to: Set a date field to the current date Make a comment with a relative date ("The due date is in X days") Reference the priority in a comment Some o...
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I wanted to send a alert to client within 10 days of "Issue resolved " status to alert him to close the issue. However not able to find this in my Preset rule or as a option in the custom rule
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I have been trying to send webhook notifications out of Jira Service Desk, Jira and other software projects independently from each other to our chat tools such as Mattermost and Microsoft ...
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Hi. I turned on the functions to allow the use of a service desk widget. Can the widget take data from the application, such as the user's email address and preload it? If this is possible, is t...
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We have Jira Servicedesk configured to pull the mail from a special email address. This works fine for all email addresses but one that has the form: poboxp&c@customer.com The & in the emai...
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Can you automatically assign support rep and sales people to a new service ticket by who reports it?
We are the Client Support Center for a SAAS software integrator. We are looking to use Jira and the Service Desk application to create and distribute service request tickets to our various supp...
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A "IDE Fatal Error" occurred with a Null Pointer Exception. When I tried to "Create error report in Atlastian JIRA" I had trouble logging in and now I get "You do not have permission to create ...
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Hi, After I have installed the Jira Service Desk Application, I can't access my Hello World servlet plugin. Before the installation is working just well. Can you some idea?
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Hi, Sometimes, when our customers reply to our comment on a ticket, our comment is included in their reply (see screenshot). What are they doing to do this and how can we avoid it? ...
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Hi, Jira Service Desk closed tickets are being resolved then after 24 hours they are automatically being closed. For some unknown reason some tickets are re-opening themselves and I can't for the l...
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Can anyone help me to create MTTR report for business in jira service desk cloud?
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...tays at "done". The issues shows up in the "closed tasks" in the web portal which is not true. Kind Regards Mathias
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Hi, Is it possible to set up default queues for the agents? Kind Regards, Mathias
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We recently created a new customised field to identify our client base. This was done as part of our migration to JIRA Service Desk. We have now encountered a number of issues with this field 1. Fie...
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We are integrating JIRA through to a new system via the Zapier integration & need to map an email field to the Reporter field in JIRA. We have liaised with Zapier who have in turn confirme...
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Hi In JIRA I want to be able to automatically send a customer notification to a colleague who has submitted a request and the due date has passed. I also would like to know if its possib...
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Hi, How do we setup NPS on Jira service desk cloud?
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |