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Jira Service Management
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Hi there! I'm trying to have an approbation field on our form, but I need a specific list of customers and users to be able to approve requests. Is there a way to do it? Thank you!
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We receive emails from one of our internal systems to our Service Desk that, by default, come in as the default type (Type: Service Request) and need to be manually moved to a different type (Type: I...
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Is it possible to customize and implement API calls into the custom portal (similar to application links)? We setup our Service Desk an application link with confluence and noticed the search qu...
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Hello, I'm new to the forum so please forgive me if I'm being too vague or I just sound dumb. I'm doing a project at work in JIRA and my manager wants to try and do the following: 1) When a t...
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Please see the attached screenshot of our Help Center. These are Knowledge base article categories we added through the Knowledge base feature in Jira Service Desk. The list appears to be populated i...
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Dears, I have JIRA Serice Desk Module, but may I ask if there is out of box Business Dashboard related to Service Desk that Jira Provide Out of Box
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We are using our mailgun account to send SMTP email from service desk. All mail going out has a terrible FROM/REPLY address of support=mydomain.com@mailgun.mydomain.com Instead of support@myd...
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Hi , We would like to use jira service desk and embed request forms into our website .Would like to know the options available.
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We recently started using Jira Service Desk and one of the issues we have encountered is with email not formatting correctly (HTML tags showing as plain text) or email not sending with every update. ...
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I am trying to create a custom automation rule which would assign Service Desk issue to a specific assignee based on the custom field "Department" value. I choose WHEN="Issue created"; IF="Issue matc...
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Hi, As service desk customers able to add the public comment by email. May I know service desk agent can able to leave a public comment via email? Regards, Eric Cheng
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Hi, I would like to add an extra step in Jira SD workflow. For some SD requests created by users, I need his/her manager approval. I was thinking about mentioning a manager in the comm...
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Hi, This has been answered before but does not behave quite as expected.... See... Hi all, this seems to have been resolved by Atlassian silently. Now when you remove the application access on the...
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Hi, we are trying to establish an automation to resolve and close tickets, which have been in the "Waiting for customer" status for a certain amount of time. What we did so far: - Creating SLAs: On...
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Hi, I'm looking to use the User Filtering on User Picker Custom Fields. However it doesn't appear on my instance of JIRA. Do I have to enable it somewhere? First pic shows a screen shot of what I was...
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Hi, We currently struggle with emails that have signatures with embedded images in them. As each image gets added to an issue as attachment every time someone with that signature is present in a mai...
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Morning! Is there a possibility to create a report of equipment that is owned by employee? For example - show all PCs, laptops, monitors owned by User. I want to see a printable report with a full ...
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Hello! Now when the user goes to the address of our site, he gets on the System Dashboard But we need to ensure that the user defaults to our project https://helpdesk.unitsys.ru/servicedesk ...
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We are using Jira Service Desk Cloud. For specific workflows, I want to have a file generated which captures the details of the issue. This document, or PDF, would be generated either when the issue...
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I'm trying to configure SLA based on due date, according example: https://confluence.atlassian.com/servicedeskserver/example-creating-an-sla-based-on-due-date-956713305.html. I specified next day du...
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Hi! I notice that our engineering & service desk Jiras share a single set of priorities. I'd like to create a separate set of priorities for Service Desk, so I can have something like "Blo...
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I would like to know if someone else is viewing/editing an incident I am working on in Jira Service Desk.
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More questions...my apologies! I am setting up the request types for the service desk, however, the potential tickets are being automatically assigned to the project owner. On our Jira main pa...
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Not sure when this happened (likely over the Thanksgiving break), but all of the sudden my Jira Service Desk queues are all taking up way too much horizontal space, to the point where the last column...
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Hello! So I've ran out of ideas to try and solve this issue and hoping you talented people can offer me help! We're using Jira Service Desk in the Cloud and we had an internal staff member create ...
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Atlassian Community Events
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| September 10, 2025 3:07 PM PDT |