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Jira Service Management
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Hi! When issue is closed Jira send email to customer like this I can't find where to disable sending this email. Help me, please
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I did not find any "Flag" or "Mark Blocked" button when editing a JIRA ticket in a Service Desk project. Someone know wether it is possible or not?
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Hi! I can't seem to figure out what I'm doing wrong when POST-ing a file to my JIRA Service Desk Server (v 3.13.0 on JIRA v 7.10.0). I followed the tutorial on setting up OAuth and cloned...
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Our business is a mobile app game and customers use mobile for the interaction with our support team now. Currently, we receive emails for support tickets and manually track it. Is there any way we c...
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I am already in watcher list of JIRA task, but couldn't get email when assignee has been changed. What should i do to receive email for?
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Good day I work for a financial broker. We have the following use case: We have a customer portal where our clients can request various different things e.g. on-board a sub...
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Hi I install subcomponent plugin on my jira and I need to report base on them. for example A1 , A2 are my components and B1 , B2 , B3 are my subcomponents like this: A1 -> B1 , B2 A2 -> B2 ...
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Hi, I am assisting in setting up for my company IT ServiceDesk with Atlassian Jira Service Desk Cloud Edition. I am unsure about how to setup the SSO methods based on the follow...
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I'm trying to clean up the list of customers in my Service Desk project, and for reasons I can't yet understand all of our users who are Jira Software only all show up under 'Customers'. Is there a ...
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Hi Community, maybe you do have hint for me. I'm struggling with multiple tickets which are created in Jira Service Desk Cloud. This happens when someone replies to a ticket/email he received becaus...
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Accidentally choose a data center install for evaluation. Uninstalled and reinstalled server version but previous "data center" license is still attached. I bought a server license and am...
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Hi. We use a Cascading Field to assign Issues to each Queue in Jira Service Desk. We are now trying to add some Automation which will require this field to be set under certain conditions. I am stuck...
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...esolution = resolutionField.getValue() as Resolution if (resolution.name == "Fixed") { fixVersionsField.setRequired(true) fixVersionsField.setHidden(false) } else { fixVersionsField.setRequired...
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Hi, I'm getting myself confused with setting this up. Too many chef's syndrome! I've set up the project etc and I understand this comes with a 'Global' workflow and I need to customise it slightly b...
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...The request that can be seen on screen has the following url: http://jira.pensemos.com/secure/CommentAssignIssue!default.jspa?decorator=dialog&inline=true&id=15824&atl_token=BXJ0-5JBF-W...
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I noticed I was no longer receiving email notifications when I was a watcher, if I was the ticket reporter, or when I am tagged within a ticket. I have checked through my personal settings and I conf...
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Hello All, We are trying to implement Jira Service Desk Form with One option of the text field. So if a user does not find relevent option in single select drop-down, then user should be abl...
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WE are local , we want to move to the cloud. I am not sure do I buy the licenses in the cloud first Are the licenses I have transferable I want to move now
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When creating an issue, there is an initial notification that the issue has been created. At the same time, a second notification is generated saying that the user updated the Request language....
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So I'm attempting to see if anyone out there has successfully made modifications to the outbound account activation e-mail messaging in their Jira Service Desk Server instance. I know its possible th...
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Morning, here is what I am trying to do: If we have a service request come in that requires a user to provide more information we move it to "waiting for customer" status. We want it to send a...
1,475 views 3 0 Deleted user September 28, 2018 -
Anyone else ever had this issue? Finish writing notes > change the status from "Testing" to Done" > hit save > Page refreshes and you're at the very bottom of the queue, so you have to scro...
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I'm looking for documentation on Jira Service Desk requirements for a linux 64bits architecture, including database as well.
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Our company is quite small and we would like to use the help center for specific customers who might have project requests or modifications. Is it possible to setup ques for our different customers s...
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We are about to move over to Jira Service Desk and go live but the behavior of the portal appears to have just changed. I want the different projects to show in a specific order. Previously it was s...
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