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Jira Service Management
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Are there any plans on the Service Desk Roadmap to support more ITIL disciplines? How can I connect with the Product Owner for Service Desk? We are evaluating products and need to underst...
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Hi, I'm trying to do request, but there is a problem
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Hi Is it possible to have a Confluence page pop up (like you get when using search) when a user click on an issue on the customer portal? We'd like to have some dedicated buttons that give the custo...
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Has anyone encountered any issues when using a Confluence Server space as a knowledge base in JSD Data Center? We plan to run a test on this, but if someone from the community has experience on...
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Good Morning, I've been trying to set up some automation rules in Jira ServiceDesk but I can't quite find what I need. Please can someone point me in the right direction? We have automa...
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Hi guys, Our Sysadmin team are on a different URL to our JIRA software cloud which has caused multiple log ins. We want to know if we can copy over the URL to our JIRA software ...
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Hi All, Can anyone suggest me an add-on or a JSD feature to add the approval button in the mail for the non-jira users? Thanks in advance
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Hi All, Can someone enlighten me on how can I add Javascript to add INFO Message on create issue screen? Currently, Web fragments does not support adding info message on create issue screen....
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When creating a new ticket i set the priority as High. However once i save and ticket is created the priority is automatically changed to low
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I'd like to chase customers if they don't provide a response when a question is asked of them (issuestatus=Waiting for Customer). There would be chasers at 3days, 7days and at 14days the issue would ...
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I cant figure out what is happen with my server. the Jira service Desk is really slow!! my server only have the jira installed and it is a xeon e5530 @2,4GHz with 16GB RAM. i have only...
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We have been using two issue tracking systems and trying to move over to Jira Service Desk exclusively for a while now and I was trying to resolve issues that were taken care of in the othe...
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Hi, Please help here , we need to configure the email account in Jira cloud to send any email to this account ticket shoud create in jira, please help where do i need to configure the ...
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Hi, If a customer creates a request from our Jira Service Desk Portal, they get a customized email notification. However, if they email a request via our service desk email address, wh...
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Hello hivemind, We use Jira Service Desk - Cloud and recently enabled transition fields to have certain fields required when engineers are triaging support cases. I was able to make all "out o...
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If the answer is yes, is there plans to fork the code base?
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My dashboard keeps saying that there are no assigned issues to me, but I know that there are. I have a filter set with my assigned issues and that is still working.
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Hi I want customers to transition issues such as reply back with information or close the issue. However, when the customer clicks on the transition button from the portal nothing happens. When usin...
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Hi, I'd like to integrate my knowledge base in my support centre. Goal: to get my customers to first look at the knowledge base articles, before making a support ticket. Currently when customers lo...
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As a project leader I need to know the level of after hours use of (edits/updates) to JIRA tickets and Confluence page edits. For example how many updates on specific projects, sprints, page ed...
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Hello, Is it possible to blacklist domains in the service desk? Since a few days we receive more than 20 emails per day, example: moshe@rooserundi.icu We would like blocked "*.icu" How can we do ...
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Hi everyone, When you're building your knowledge base in Confluence, you get to see a navigation bar on the left side. However, when you look at the same page in Jira Help Desk Knowledge base, there...
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We have JIRA Service Desk 251+ Agents License (AKA unlimited). We need to know which User tier should we take in consideration for pricing. We don't have a sepparate Jira Software license. Ca...
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I need multiple dimensional gadgets but in may view it is not there . Also, i am not able to select multiple projects and fileter value in a single gadgets. please help.
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As the administrator for multiple Service Desks within our organisation I am having some challenges in working out how to limit access/issue search within the service desks. For example the Mar...
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