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HELP: The tickets that have been Closed/Resolved are still showing up on the Open Tickets list.

HELP: The tickets that have been Closed/Resolved are still showing up on the Open Tickets list.

These tickets are resolved but they are still showing as Open tickets/request.

Please assist me with a solution to this or any additional steps that has to be followed to remove them from the Open Requests.

Thanks,

Tarun

3 answers

0 votes

i have tickets with resolutions set to Not Resolved but they're still showing in Closed issues for the end user?

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0 votes

Thanks for your prompt response.

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0 votes

Hello,

Make sure that the Resolution field is set for the tickets.

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Alexey,

In case if I have to set the Resolution field to any ticket how can I attain that?

I tried to configure the field for the ticket but I cannot find the resolution field option to choose.

Can you please assist on that?

Thanks,

Tarun

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