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Jira Service Management
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Hi all, Is there a way to add an extra button when commenting on customer tickets to just provide an update and not change the status to waiting for customer? Currently I have share with customer a...
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I'd like to make Customer Request Type read-only on the Service Desk view issue screen. The ultimate goal is to require users to use a transition for changing the Customer Request Type instead, so th...
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I'm pretty new to using service desk and we don't get a huge number of help desk issues But any suggestions on ways to create alerts when issues are created with Highest priority to ensure we triage...
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Hi, when adding a public comment on a Jira ticket, the user gets an email that a comment has been added, with the comment itself. I would like to add the complete email history to that e...
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Hi all, we have a Confluence Space that is linked to a JIRA Service Desk as knowledgebase. On one page in our knowledgebase there is an external link (e.g. to google). The link looks good, w...
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I have a client that created a 2nd Service Desk Project in Cloud, both have different email addresses associated to it and the request type for both emailed requests are different. I have only...
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Looking to explore pushing customer service work through Jira Service Desk (managing work flow) into Genesys PureCloud (completing task) Does anyone know if there are any off the shelf solutions or ...
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I want to subscribe to the annual package for JIRA Service Desk. The monthly subscription totals to $3600 for 15 users, but the annual subscription is $3000. Hence why I want to&nbs...
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Hello! Can you please help us with connections our corporate email on yandex.ru with service desk. We can the same configurate server with Jira software but it's havnt that problem. Log file
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We create our issues using emails and most of the emails do contain line breaks. However due to the spacing settings in JIRA, these appear as extra lines in the Description field. Too much white spac...
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1. Enduser Portal customization 2. add a component field 3. add a plug in to create a request without login
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I am looking for a consultant who can help me migrate from telesupport helpdesk (access database) to Jira Help Desk. Can anyone point me in the right direction?
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We are starting with Jira software and servicedesk. In our situation we are supporting multiple brands so we want to create for every brand a servicedeskproject. For every brand it is now possible to...
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The ability to do bulk modifications or work a ticket in a search result (assign, transition etc) without opening the item is very useful. Unfortunately these features are not in the queues on ...
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I've not found a way of altering the status on a ticket when a linked issue is created. Is there a way to do this?
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I have one set of agents that are being supervised by one person (A) and another set that are being supervised by another person (B). Right now, every issue can be viewed by -a specific agent that ...
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...ote: Under project setting -> Customer notification -> Public comment added. To: Customer involved and we able enabled Exclude person who caused the action checkbox.
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Hi, We are setting up a Jira Cloud site with Gsuite integration for a Company to handle product complaints from their external customers in Jira Service Desk. Their agents does not want their...
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It would be nice if a customer could ask a question on his Google home assistant and that the assistant is reply'ing with the instructions or showing the instruction on the Google Home Hub. ...
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Dear Community, I'm just starting with creating a KB for our customers. Given our customer distribution I would like to offer the content in English, French and Romanian. How can I configure the KB ...
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Hi there, Is there a way to: Put a background image to the customer portal? Change colours around Make category links bigger For the JSD Server - customer portal? Thanks
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I am setting up JIRA Service Desk, I will me using a custome email which users will send emails to that will automatically create tickets in JIRA. The email account needs to be secure as sensit...
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Hello, We are using JIRA service desk to manage some customer interactions coming from our app but we also use it for general support. I have different requirements for email notifications i...
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Hi , I want to monitor monthly what are the most requested service request types monthly as my product performance feedback from customers. How to see it? can we produce like simple graph of service ...
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