Service desk trial license update

[John Mustac]

I have a trial license for Service Desk that expires shortly. I bought a Starter license the other day, however I cant see how I can change the license key.

When I go the Versions & Licenses page and click on the pencil next to my trial license key, nothing happens - I cant get it to show me an editable license key box.

Advice welcome.

[Laurens Coppens]

John,

Clicking the pencil should do the trick, if not you could try another browser, old IE versions or compatibility mode sometimes block stuff like this.

Regards,

Laurens