Can a JIRA service desk collaborator approve tickets? Or is only an agent allowed to approve tickets

[Niruban Anandan]

This question is related to the an approval workflow. If I would like certain service desk tickets be sent to a manager for approval, does that manager have to have an agent license? Or can that manager simply have a collaborator license? (JIRA license)

[Brant Schroeder · Accepted solution]

Customer, Agent or Collaborator can approve issues - https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-approvals?_ga=2.83018646.1241524873.1551714976-1785046573.1549295491