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Jira Service Management
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I have an issue bothers me for a month, Our system works fine,but sometimes the sla not working ,and then breached ,even the ticket meets the SLA condition. When I recalculate the ticket,the SLA be...
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In Jira cloud we have the following option: Jira>Teams>"Select the team">Go to operations>Alerts wherein we will get to see all the alerts. This is based on the aut...
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JSM picking up the API call in random order means Sending Request as webhook body with 10 objects 1.PostMan → JSM → External Tool (Tuki) 1. sending 10 objects from Postman JSM picki...
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I keep seeing posts about setting up team calendars but I only see one calendar and it's for the whole project. How do you setup different calendars within the project?
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HI, Is there a way to add multiple requesters to a single ticket while creating it? The goal is that whenever I comment on the ticket or change its status, all the requesters will receive noti...
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In essence, reducing duplicate service requests by adding further updates to comments. A really good example is that we monitor Microsoft Health incidents and advisories. I can see the summa...
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Hello, I'm trying to create customers automatically without specifying the authorized domain name each time. I'm getting this error in my Jira Service Managment mailbox: Sorry, self-signup i...
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Hi, I need to edit the issue custom field with the attribute value of the asset field. Field to be updated is a custom field: "Obszar IT i Bezpieczeństwa" customfield_10165 Value to be taken from...
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Hello, I saw that you had decided unilaterally to remove the possibility of having access to assets if we did not have a premium license. I had created my CMDB on it, and I was using it. It ...
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I had assumed that the "Reporter" would be the actual person who reported the issue but I've realized it is not. Since we need to track who created the issues, not who the person is they're reporting...
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Can the Jira service management be integrated with a company web site so the clients can log into our company web portal and open a case and submit it online They can track the progress as it is u...
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We have a few request types that should only be used by a few people. If we put it in the portal, others will definitely try to use it so we hid it, assuming we could send the URL to those people dir...
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I have a Objecttype = "Employee" I have a Object = "Employee Name" The main Attribute in "Employee Name" = "Full Name" I have a Object Asset Field = "Assignee Profile" W...
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Hi, Today Oct/25/2024 CST, we are experiencing slow and sometimes no email notifications triggered by the Jira Notification scheme for issue creation in Jira service management. Is there any downtim...
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Hi all, I created a very simple priority assignment rule based on impact field. This part worked for a few days but then stopped. Please see attached screenshot for explanation. The incident submitt...
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...ot want to set this up as a portal-only customers type SSO project as I want users to be able to be pre-provisioned. (Otherwise I would just make the JSM instance public and let all users create a...
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Hello, When an Agent replies to the customer, only the Reporter is getting an email notification, not any member of the Organization. However, the Organization members DO get an email notification ...
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Set Up Creative Teams Team 1 Team 2 Team 3 All these do creative work which is sent through a lengthy review process and can be sent back. Review teams Team A Team B Team C The al...
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Hi, In my site I have 2 products: Jira Software; in monthly suscription Jira Service Managemrnt, in monthly suscription How I can change only Jira Service Management to annual suscription?
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Hi, I am trying to move tickets from autotask to jira. I can retrieve the information from autotask and create a corresponding jira ticket, but when I try to use our custom "Organizations" field, ...
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Hi Was the field Customer Request type renamed to just be called Request Type?
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I am currently running Jira DC on a EKS cluster and wondering what are the options for Service Management DC. Is this something that can run on a eks cluster with JIRA or would this need to be ...
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I am trying to create a ScriptRunner condition within a workflow to determine if an issue's custom field contains X assets. I know multi select asset custom fields hold as an array. In script runner ...
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Hello, What is the recommendation to enter M365 as a service in JSM - as "the whole offering" or each feature as a service (Word, Outlook, Teams, SharePoint, etc.)? If M365 is the IT service, how d...
264 views 1 1 Deleted user October 25, 2024 -
Hi there, I have a bit of a brain melter today. Following Situation: I have a Project A In this Project A there are Issues A Issues A again are linked to 1 or more Issues B&...
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| July 11, 2025 4:42 AM PDT |