Alerting in Jira - Three urgent wishes for obvious improvements

[Frank Eckenfels]

Hello!

I have three critical feature requests that I don't know where else to post:

1. In the Alert dashboard, it is not visible whether an alert is currently "protected" by an active maintenance policy. It should be visible with a tag or with a different color of the priority label, that is not used otherwise. For example, turn the P1 Alert Label blue, if there is active maintenance.

2. In the Jira App under Notifications -> Critical Alerts, a user can decide by himself, which alerts will be treated as critical. Removing P1, let's say by accident, will render the 24/7 alerting basically useless. This needs to be configureable by a global policy that cannot be overwritten by the user. This "feature" seems new, I do not believe it was available in the old OpsGenie app.

3. Jira has the possibility to send a notification to the user "at schedule start". There should be a feature that, unless this alert is acknowledged, the system will assign someone else. Meaning, someone will only be on-call if he has actively confirmed to avoid someone being on-call who is sick or on leave and has forgotten to set a shift override.

Thanks!

Frank

[Marc - Devoteam]

Hi @Frank Eckenfels 

Welcome to the community.

Feature requests and open bugs can be viewed here; https://jira.atlassian.com/secure/Dashboard.jspa 

There you are also able to create new feature requests.

[Frank Eckenfels]

Thank you! But that does not help. I do see Bugs and Issues in these different product boards, but when I click create, I neither see Jira Service Management Cloud nor OpsGenie als Options.

[Marc - Devoteam]

Hi @Frank Eckenfels 

Categorising is determined by Atlassian on creation of a request in the open Jira portal.