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Jira Service Management
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Hi, I have a terrible problem. we have working Hours calendar(8-16). Issues that are assigned to technicians before the end of the working hours, their SLAs pause but issues ...
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Jira Software 7.13.1 JIRA Service Desk 3.16.1 Problem: When creating a new JSD proyect error "hmm... we couldn't create your project due to an unknown error" appears. Log details: Uncau...
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I created a service desk project with a kanban board so it would be easier to see the requests coming in. I have multiple issues types, in which each issue type should have specific fields (...
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Hi, I had added javascript as a new resource (via scriptrunner) which applied to Jira Service Desk with below js code: window.onload = function() { var inputTags = document.getElementsByTagName("...
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Change of default language does not work. I want to change it to English and in help, it says where to go. I went there. It is already English but the language is still Danish. Furthermore, it says (...
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I'm afraid to ask... I do not see an option to change the background pages from White, to a less brighter color. With all the research that has happened in the last 10 years, you're STIL...
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Using the request portal we have an attachment field for most requests. We would love to have a standard project scope template in confluence that our customers can fill out and then upload to the re...
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Afternoon, quick question. We have 3 separate ServiceDesk projects for 3 different teams that share issue type schemes, custom fields, etc. The issue is that when we move from one project...
752 views 3 0 Deleted user February 1, 2019 -
I'd like to add a new user to a project, but they first need Jira access. How do you go about this??
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HI guys, Does someone know if there is a way to import a list of users from a CSV file to Jira Service Desk internal user directory? Thanks a lot!
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Can I use my domain for the portal?
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Jira Cloud Service Desk Project Error: When trying to adjust Request Types so that certain visible fields are Required. In detail: admin will click the desired field to be required, select Y...
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I Hello. We have the follow licenses for Jira: SEN-xxxxx - Jira Software (Server) 10 Users: Starter License SEN-xxxxxx - Jira Service Desk (Server) 3 Agents: Starter License installed o...
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Hi, If you come across pelease take a minute and cast your vote for this important ticket which has not been actioned for many years and is a pain to JIRA admins and users. Ignore unwanted images i...
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The Priority is preset based on the JQL i created which is based on our own SLA. however when a customer creates a ticket on a request type he/she chooses. the priorty on the ticket changes it self.&...
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Hi, I am trying to link the issues to new one while creation. I am able to able to link single issue but not multiple. I tried with following code. let me know, Where I am wrong. CLI action ...
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Hi all. New to JSD and trying to brand our help centre. I came across this article: https://confluence.atlassian.com/servicedeskcloud/best-practices-for-designing-the-customer-portal-732529000...
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Anyone knows how to integrate these two? I'm trying to create a room in WebEx and have any tickets with high priority or emergentcy type tickets send a message to WebEx. I have a webho...
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I am trying to set-up Jira for company. We have about 20 teams. We have grouped these teams into "Areas". Each "area" will be a Project in Jira. However, I have services teams that support multiple a...
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Hello, when a request comes in by email it includes the whole email including signature lines and when an the users reply's to the Agent there whole email is included with signature lines...
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I'm trying to create an automation rule that auto assigns emails from Service Desk staff to that staff member, AND add one of the request participants (Assuming they added a customer on the TO or CC ...
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On the screens below, I am trying to add a 3rd button. The reason being I would like the following actions: Comment Internally (exists today) Comment to Customer but DO NOT send the contents of th...
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Can we display the fields or have users enter into the fields for the STAGIL Tables custom fields when they are submitting a request on Service Desk?
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Email Processing Logs - Error Message: "Your request could not be created. Please check the fields have been correctly filled in" Some works and some don't even though seem to be same email content...
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I am wondering if it is possible to give the customer the ability to link issues within JIRA service desk. I was hoping to create an issue type that represents a physical asset with two data ...
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