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Jira Service Management
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Hey everyone, We have a Jira Service Desk 3 user license, for fairly small company. I've been hired last summer as a IT technician in this company and had an Agent role on our Jira Service ...
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I am a service level agent and am being recorded on the amount of time it takes me to complete a case. I have been monitoring the Logged time under Time Tracking only to find that in most cases it is...
880 views 4 0 Deleted user February 5, 2019 -
I have created a user (service desk agent) and now this user is unable to view the only project we have. I see no option to add the user to a project under the Project settings... I'm stuck on that. ...
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Hello, I want to upgrade my JIRA Service Desk from 2.3.6 to the last version. I know I also need to upgrade JIRA Software. The problem is i don't have any staging server to test the upgrade before...
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Jira Service Desk (Server) robo-user JiraSDAdmin is default for automation rule like "send e-mail, then status changed" When this rule triggered, comment is added to issue like: JiraSDAdmin This ...
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Reading the article: https://confluence.atlassian.com/servicedeskcloud/best-practices-for-designing-the-customer-portal-732529000.html I pay attention to picture attached under the 'Brand your help...
685 views 3 0 Deleted user February 5, 2019 -
Dear helpful people, I'd like to create a little overview of other issues created by a specific reporter and display this in a custom field. I managed to do so using Scriptrunner and a Script...
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Hi all, I want to follow up my tickets answering to my customers with formal emails with signatures and my company email as sender, is there a way to do that inside Jira Service Desk (Cloud)? And al...
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As you can see in the picture the mail is in sopporte and i need to change it to requermiento, some one who can help me please. Thank you in advance. Best regards, Claudio Musa R...
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Hello everyone, i am trying to implement some standard intern processes as creation of travel expense reports, or applications for leave, etc. in jira Service desk cloud. Jira s...
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We run service desk 3.11 on jira 7.8.0 in server instance, we currently have around 20k issues and its starting to run a little slower, so we will need to archive some older issues. Is there a way w...
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Hi, I need to send email to arbitrary addresses using trigger condition in Jira Service Desk Automation. To do this, plug-in is out of the question, I thought of using a webhook. I do not have exper...
517 views 2 1 Deleted user February 5, 2019 -
Is it possible to set a fixed resolution in "child" Service Request issues linked (causes, is caused by) to an Incident in Jira Service Desk? Maybe some add-on to do this? Thank you in advance!
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I have problem with translates English-Spanish, I can download some package??
334 views 2 0 Deleted user February 5, 2019 -
Hello, we are using Service Desk Serfver V7.12 Cannot find start time (I see start date) and end time (I also see end date). I also see all the other variables, but I need these two. Tryi...
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Hallo, wie/wo kann ich den Status von leeren Warteschlangen ändern? ---- Hello, how/where can I change the status of empty queues?
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Dear colleagues, last two upgrades in Service Desk we are facing an issue. Once Approver approves the request, the ticket stays in the Waiting for approve status but it also says that is approv...
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Hi guys, we host our own service desk with Jira and I want to prohibit the service desk team from being able to change the description in the original request (where you click in description and chan...
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Hello, I am working in start-up of small team 12 members. Is there any one who has set up a process for small team. What challenges you have faced? I am facing that it is difficult to dea...
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Hello, I am searching out for the option of transferring all the issues ( in active sprint) to excel. Is there any option to export automatically? Thanks, Rucha
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Tried uploading Service Desk application but via 'versions and licenses' page but gives error and says check logs. I cant see anything in the logs causing the issue. I also tried moving all .jar file...
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I want to change the position of projects in Jira service desk customer portal page .I need to bring b project position of a which in first row first column.
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How to get assignee field beside requester field in customer portal page in Jira service desk cloud.
How to get assignee field beside requester field in customer portal page in Jira service desk cloud.
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Does Jira Service Desk Cloud license include technical support or I have to pay an additional fee for it?
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...loud marketplace. One of the issues we have is that we need a Service Catalog offering over 100 services to internal customers, but content that's publicly accessible. We'd like the customer to be a...
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