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Jira Service Management
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Hi all, I'd like to make primary and mandatory fields for different issue type. For example, for Promo Issues Type - there are one set of primary and mandatory fields, and for Development Issues Ty...
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Our company sells hardware and software to distributors. These distributors sell the hardware/software to end-users. When a support-issue arises, we want to encourage our distributors to first att...
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Hello community, Here is my task. An auto mechanic needs to perform a serious of preventative maintenance tasks on different cars at certain intervals. For example, the oil must be change...
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Thought I'd share this neat trick with Jira Service Desk + Script Runner. I think most people already use Script Runner Behaviors as a way to pre-fill a form with default text in the Description. T...
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Hey guys, I want to display additional attributes to the insight objects in the service portal intake form in JSD. I know I can do that on the edit issue side, but I need this functionality during th...
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I am attempting to customize my portal and projects and I do not have any training material for the new look and feel. Help!
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Not sure if this can be done in Jira Service Desk or if we need an add-on. How do we go about editing the form layouts to identify groups of questions to the user rather than one long form?&nbs...
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Does anyone know how to remove all the history in an email thread using JSD Cloud? Here is an example: From: New Name (Jira) <jira@domain.atlassian.net> Sent: Tuesday, January ...
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How do I grant my user system-administrator access? I see this for “Jira Administrator ability to perform most administration functions ( EXCLUDING SMTP Config ) That’s why I believe I a...
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I have a workflow in which there are 5 actors - City Head, City Teams, Finance Team, Create Rule, Peer Review Each actor has 1 or more email ids Each actor will be associated to one or mo...
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Hello, we are currently using Service Desk and find that the customer view does not give them any idea of where they are in queue, or expectations around when the issue might be complete. ...
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Hi all, we have different templates in manual mode with different subjects. If we set a tempalte as a default via context the subject is set to the template defined subject. If we now want to use a ...
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Dear Team, we try to configure Jira Service Desk in our environment. We have Server [A] with Jira Software up and running, it is only for internal usage. We want to start with Jira Service Desk on S...
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Hello, I have a question regarding Mobile Apps of Jira. We have installed a couple of Jira Applications on our mobile phones, and connected this to our environment. Everything is working perfectly ...
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I am trying to import .csv file to create multiple subtasks at once and having issue in finding mapping Parent id. Where can i find the parent ID from JIRA change request. Is it the ticket ID like "P...
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I need to export a report for some project tickets
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We are on JIRA Cloud and are using a 3rd party for our DBA services. The 3rd party use Zendesk for their ticketing system. We have set up the 3rd parties ticketing email address as the customer addr...
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Hi, I'm trying to set up a form that colleagues within my organization can use to make requests for training materials. I'd like the request to come in the form of a COnfluence page and then for tha...
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Hi we are trying to figure out if it is possible to include multiple SLA's within a workflow. In a nutshell our support ticket will be passed to 3 to 4 multiple departments internally and each depar...
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I have hundreds of GSuite users I want them to have client portal permissions only automatically. I can't go and change settings 1 by 1 obviously. Any advice? Thanks !
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Customers are part of an organization defined in JSD. How to set default with Share With field in Portal to "no one" instead of organization.
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Hello, I would love to increase response (Customer feedback) we are currently getting from customers. We are getting around 200 incidents closed every week, but only up to 5% of customers lea...
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I am new to Service Desk. I have it setup right now so that when users send request via email it gets converted and creates a ticket. This is working, however when ever I open the ticket from the web...
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Hi Community, I have user A in org B. Agent C creates an issue and share it with Org B. User A receives an email saying "agent C ... blah blah blah" and a link to "stop receiving notifications" wit...
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Hello everyone. I need to remove an Administrator user from Jira Service Dersk. I have eliminated all its roles, I have changed all the incidences to my user (new administrator) but at the time of ...
Atlassian Community Events
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| 35m ago | ||
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| Thursday | ||
| July 11, 2025 4:42 AM PDT |