Jira Service Management

How can I set up a field that my customer can use for tagging tickets and they can use that for searching as well. I was thinking about using Labels and tried this out.  It seems that support t...

• jira-service-desk
• label

I need to creat a filed for the customer signature after resolving  the issue 

• jira-service-desk

Hello, On the Service Desk Detail page where there is a field called Type:, if you click the drop down, you get Incident and Service Request.  Does anyone know if we can add more items to the d...

• jira-service-desk
• jira-service-desk-server
• server

I want to use both features of customer service desk and project manager in same project. 

• evaluator-resources
• jira-service-desk

Hi, I have a problem loading JSD queues in external network. Checked HAR file and observed attached error. Same setup works fine in internal network.  Referred below link: https://confluence...

• jira-service-desk
• jira-service-desk-server
• server

ugraded jira to 8.3.2 but servicedesk cannot be upgraded. Tried fresh install and data restore from xml backup no way. Tried reinstall via "System->Applications"  but at the end of the in...

• jira-service-desk

My goal is to have a comment added to a request if the Time in Status is lets say 2 days.  My question is do I need to configure SLAs for this automation rule to work or will it work without co...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, When I use the search function to search for resolved tickets, one request type doesn't work. For example, I can search for resolved AND contract request and they all show up, but when I sear...

• jira-service-desk

Hi, Is it possible to extract all tickets in one file (csv, sxls, ...) with all historic: I mean different changes of status of all tickets.   Thnaks for your help!   Regards  

• cloud
• jira-service-desk
• jira-service-desk-cloud

What does the JSD automation rule condition exactly tests? Why do I ask? Because I have a customer user, for whom this condition "user is not an agent" says "false". And I can't find the problem: Th...

• automation
• jira-service-desk
• jira-service-desk-server
• server

We need to have some kind of voting(approval) functionality, with 4 buttons such as "Approve", "Reject", "Not relevant" and "Needs improvement". There can't be any transition until everyone from vote...

• jira-service-desk
• jira-service-desk-server
• server

Hi    I have couple of working projects. When I send email to specific email address, jira creates a ticket no problem. My issue is that when a customer sends email to it-escalations...

• cloud
• jira-service-desk

Hi, where i can add or edit customer portal , when user raise request after that what fields will appear and what will be hidden. Where can i customize such settings.

• jira-service-desk

  Hello  In my service desk  , I have  a field  to put the last date to resolve the problem   how to block on the calendar the day preceding today day .   ...

• jira-service-desk

I have a question about hard-phone line connection to Jira. We have a situation that there is a team which are using Yealink phones for in-coming calls. We would like to export / move / connect thes...

• jira-service-desk
• jira-service-desk-server
• server

I have a filter which was working fine 2 weeks ago. Today I tried running the filter and export it to CSV. All is looking well in Jira, but when opening the exported CSV file (or getting data from it...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I would like to create a Service Desk SLA that should stop counting once a Custom Field is updated - is that possible?

• jira-service-desk

if user/agent complains that in reports there are much records and they cant see it properly, what would be the solution to this , how we would make that reports in easily accessible format

• cloud
• jira-service-desk
• jira-service-desk-cloud
• report

Hello,   I'm having trouble removing Projects from a Service Desk.   I've deleted one Project and still see it appearing in my Service Desk Portal despite not being accessible in Jira a...

• cloud
• jira
• jira-service-desk

Hello Everyone, We are in the verge of implementing Jira - Service Desk for our Infrastructure and Application team. Whats the server hardware requirements ? and best practice   

• jira-service-desk

Does Service desk have a license management module for other applications. ie...

• jira-service-desk

I have a short list of stories (A, B, C).  Most (but not all) stories have sub-tasks (A1, A2, A3, C1, C2, C3).  I have Bugs which are related to the stories or sub-tasks.  I would like...

• jira-service-desk
• jira-service-desk-server
• server

When i am trying to create issue getting below error.   Summary: You must specify a summary of the issue.

• jira-service-desk
• jira-service-desk-server
• server

I have a sales team of 4, Each of them have their leads and accounts which i assign to them, i would like to know, if it is possible, how can i make a card visible and accessible to only a few member...

In request type we have a request with issue type. but when i am seeing its  Visible fields they are showing only 5. But when i click on  View this request form there are more than 5....

• jira-service-desk