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Jira Service Management
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Hi All, We provide digital services to clients via internal teams. For instance, we might build a product for team 1 that is available externally but 90% of feedback comes via the team and not the u...
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Hi guys. I've been trawling around the support forums and have picked up a few tidbits of useful information. I, however, seem to be missing the larger picture. Long story short is,...
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How do I configure a customer in ServiceDesk without a login? I need to be able to assign customers to incidents (and have contact details associated with that) but I don't want to assign logins. My ...
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Hey all, I'm looking to see how we can track portal page visits. i.e. I send all customers to my portal to file a ticket, but want to know out of X visitors how many actually filed a ticket? Lo...
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Our team is using a new instance of JIRA Service Desk Cloud (Jira Service Desk Application 3.3.0-OD). We are running into an issue where replies to an email chain creates a new JIRA task. This seems...
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I am reaching out to the community looking for a solution. The problem, I have a rentals system in jira that works on work orders. Picture that we have a jira work order site for booking roo...
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Anyone know why this is happening or where the setting is? I've adjusted the notifications that go out, but the ticket's history still shows I've done all the updating to each ticket, yet assigned to...
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When we set our trouble ticketing up in Jira Cloud we used the Basic Service Desk template. That is no longer available: Old Now: So which of the new ones i...
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Hello! We are utilizing Jira Service Desk as our one stop for customers to get all the support they need. They are currently accessing this through a button on our UI then being redirected to ...
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My team currently doesn't get an email notification when a ticket is raised on Jira. How do you get emails notifications when a client sends a request?
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You've created lots of new Custom Fields. Now you want to associate them with the same screens. Field Configurations > Actions > Screens > Scroll down the list and click the check boxes for...
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Although customers are selecting a specific Request Type in the customer portal, after a ticket is created it always shows the request type as Desktop/Laptop support. The selected Request Type is a c...
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Hi! I set two groups "jira-administrators" and "jira-systemadministrators" as default-members in the projectrole "Administrators" via "System -> Project roles -> Manage default members". ...
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Dear Lovely Community, i was using Jira on windows and updating it was a 2 minutes processes. Now that i have switched to linux i can't find a way to update jira version i have ...
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Hi :) I have configured email request in JSD project and emails are converted to issues in JIRA. Today I saw that emails where someone put in CC my tech email address (this email is configured as em...
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Hi, we have currently set up two projects, both with their own agents and own complaint tickets etc. For the first project we've managed to setup link with customer portal (and ...
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Dear Community, We´ve recently started to face issues with basic (and advanced) task search. We are not able to search for already submitted tasks within our project using any kind of keywords. Base...
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Is there any limit on how many customers or organizations I can add to one Jira Service Desk project?
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Hello there, we have been using JIRA SW during the build of our ERP system. the involved project members raised issues during it's build in JIRA. Now the system is implemented the need of a mo...
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Hi, We have experienced an issue with ticket comments. Namely, comments from email are not updated when it is a new email (containing issue key in subject) and when the mail is forwarded (ag...
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Hi, I have a problem with the customer notifications at our Jira Service Desk. Current status: Incoming e-mails are handled via the JEHMC plug-in, outgoing e-mails via the notification functions int...
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It is possible that a group or category has been created by a member of our tem accidentally and now it appears on the "contact with us" option and I can not find how to eliminate it so that the...
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I want to hide project navigation option like "Raise a request" and "Channels" from project navigation screen, is it possible in cloud based service desk?
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I am the site admin for my instance using Jira Cloud. I am getting messages from people saying they are getting the error "You don't have access to any service desks". Everything is set up correctly ...
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Is there a way to approve service desk requests via email? I know there are email notifications that will prompt the user to log in and approve the ticket in the JSD console itself but is there a way...
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Atlassian Community Events
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| 18 | |
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| 7 hours ago | ||
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| September 26, 2025 9:05 AM PDT |