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Jira Service Management
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After upgrading Jira Service Desk to version 8.0.2 I lost the ability access JSD through my custom URL. I now have access on the local host (i.e. https://localhost:port#) Can someone share s...
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We have "JIRA Service Desk 3.5.0" version and JIRA core 7.3.6 . While upgrading on linux manually we are receiving below error , [root@ip-172-26-1-151 jweb]# ./atlassian-jira-core-8.1...
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We've set up a new Jira Service Desk project on our Jira Cloud account and it's pretty much out-of-the-box settings as far as workflow is concerned. We're seeing that when a ticket status changes, it...
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I'm testing out Jira Service Desk and have made a lot of progress in importing my old data. I've even successfully imported all of my old work log entries as comments on the issues. One thing I'd lik...
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Hello, I wanted to test service desk and eventually if it's ok pay for it but, each time we look at the documentation, there is a lot of link that point to jira documentation and not service desk do...
446 views 5 0 Deleted user May 15, 2019 -
Hey y'all! My team and I have been looking into building some sort of chatbot to work with confluence and jira service desk for our customers to get answers. I am just wondering if any of you ...
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Hi Team, We receive tickets from our many customers, but the automatons are running differently for different customers (not uniform) Please have a look at the below scenarios: &nb...
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Hi We would like to export SLA fields to Excel. All the past posts I've searched imply that service desk doesn't do this but they are not recent. Is it still the case that basic Jira Service Desk d...
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Hello, we use the app "Similiar Issue Finder". If I create a new Request on the Help Center the app show me similar requests. But it should only works on the Service Desk. Our customer c...
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In my organisation i'm the only JSD agent because i'm the only Support Engineer. My colleagues of Development and Sales are working with Jira Software. When i'm busy or absent my colleagues are...
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Is there a way, script or addon, that shows in which queue's the ticket is visible?
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Can somebody help me by providing a en_US translation package for the Service desk or way to extract the translation keys? We want to translate the service desk in Bulgarian language by using the en...
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Can you help us the SQL query- we need to find out the the list of active users who are effectively using Jira software and Jira service desk application. We are currently using unlimited...
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Is there a way for displaying an overview about all started timers in open issues? Where I can turn the timer ON/OFF? Thank you.
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how to see and find old and new tickets in Jira servicedesk
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I had Jira core and Jira Service Desk installed as an evaluation license, After it got expired.. I have bought JIRA SD starter license and applied.. (do not need JIRA core). I was able to create tick...
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Hola, necesito automatizar las respuestas al momento de recibir un ticket
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I wonder if it's possible to change the view for the agents where it says SLAs I want to change from "Time to first response" to "Time to Second Response" Or even better, can I in some way ...
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Hello Community! I want to let Customers change assignee throught the portal. I have already made one transition evailable on the portal, but field "assignee" is not avaliable for Customers. ...
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Hello, We are going to change company rules and conditions for support and hotline. In that case, we will only allow 1 user for free - for each company. So if they need more than 1...
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Hello, I was wondering how i could be able to change/edit the menu color, background picture and overall design in the customer portal - request form design. The fields could also need an...
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When a customer searches our portal, control characters are displayed in the "articles that might help" section. Please see screenshot attached. Does anyone at Atlassian know if this is a known bug...
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Is it possible in JIRA Service Desk to create multiple SLA's and then link Organizations to different SLA's. For example can I create a Platinum, Gold and Silver SLA and link Organization a to ...
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We have the cloud version of Jira and uses both Software and Service desk. In one of the projects in JSD we have set up an organization and in that a number of email addresses for users. One of the...
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Hello everybody! I am trying to hide one request grop from certain user group at customer portal at Service Desk progect. For example, I want the query group "Requests for HR" to be visible...
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