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Jira Service Management
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We updated Service Desk from 3.12 to 4.0.1 and automation for the project never triggers. Getting nothing in the log, and cant figure out why. We also use the plugin automation for Jira and it works...
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We would like to group our customers into the organisations they belong to. That is no problem, however that allows all customers within the organisation to see all issues from their collegues. We wo...
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Hi All, Is it possible to move/reposition the comments currently at the bottom of each ticket, I was hoping I could pin them to the right hand side of the page so that we don't need to scroll so far...
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Hello, Is there a way to control notification from email address, it shows the configure email address with agent name. We need to hide agent name and have to show always notification came from conf...
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Hi, I have created an advance request portal which includes multiple fields for eg. Reference, Summary, Issue Type, Status, Priority, Assignee, Reporter, Created date, Resolved date. ...
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Dear JIRA-Team, I have the problem that special characters like ä, ö, ü etc. are not showing correctly in our service desk portal when using a request form. My charset encoding is set to utf-8, so ...
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Good Morning, we have some issue for linking Confluence and Jira application. Basically when we try to link we get a network error. If we check on the applications logs, we figure out that ...
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Hello, we have troubles by connecting to Customer Portal. If i understood well, members of Service Desk Customer group should access Customer portal without any additional license. Unfortun...
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Hey, I want to get the URLs of our customer portals for our projects with the name of the project in a list. I tried to use the Rest API as suggested here. My problem is that the ids in the respon...
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We have created a template for customer notifications, in which various information about our company are stored, much like a signature. With the notification "Public comment added" we also added t...
661 views 1 0 Deleted user February 24, 2019 -
Hello All, We have a Jira Service Desk tenant. If any of our customers who also use Jira Service Desk include our support email address in an open ticket we do not get a ticket created. We us...
960 views 1 0 Deleted user February 24, 2019 -
I am getting notification emails as a JSD user and for other projects. So this is only about customer notifications with the JSD project. I didn't change any config after the upgrade. Any ideas?
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I added the "Reopen Issue" automation in my Jira Service Desk implementation and for reasons unknown to me it is not working. I get the same results if i set the transition to "Respond to custom...
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Jira Cloud Scriptrunner, on Create transition post function, how to link issue to query result issue
Hello Atlassian Community! This is a little challenge i have been tasked to resolve but have no experience what so ever in scripting and i am stuck at this step: here is what we need: When creating...
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Hello, I want to trasfer Jira's URL from localhost:8081 to jira.davidcubesvk.com or better davidcubesvk.com/jira. Firstly, I tried it with jira.davidcubesvk.com. I searched around google and ...
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Hi there, I am currently evaluating JIRA ServiceDesk and unsure how we can handle the below scenario, We work on behalf of a third-party vendors and provide service to their clients. We would...
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When a customer use email to raise a request, the sender of notification emails they receive would appear to be from the support site (such as Tech Support <jira@domain.atlassian.net>). However...
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I am building out my base requests types, but it would help me onboard a bit quicker, if any of you in the community could share a list of Request Types you defined. I'm particularly interested...
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This question is not aimed at how many request types are displayed in a group by the customer, rather how many request types I can access as an administrator for editing purposes. I have a group in ...
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When you "Create Issue" for the Priority field there is a "?" that brings up a pop-up window with more information. I need to remove all other information, except the description of the Priorit...
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I'm looking to create some simple surveys to get feedback from our users and would love it if we could feed all of this directly into Service Desk somehow. Is that possible?
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I am looking to chat with larger companies (maybe 8k-20k users) who are using Jira Service Desk. I would like to connect with you to learn about your setup, your pitfalls and successes of moving to J...
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Hello, We have two service desks set up, one for private/internal use and one for public. Our problem is that internal employees keep using the public service desk to create tickets, but we w...
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Good afternoon all. Someone knows how to add the last comment or the last person whom updated the incident under the filter page? Thanks,
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Using a custom field for email or name, can I check if a customer already exists in my service desk as a condition before trying to add them as a customer?
Atlassian Community Events
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| June 18, 2025 4:57 PM PDT |