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Jira Service Management
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We have a file sent from our HCM every hour which creates a JIRA ticket. The component is an empty field that we manually enter. Can this be auto-filled with a component that we use when th...
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Instead of having to Move an issue, it would be great to have the user change an Issue Type from a dropdown. I know this is possible because it has been set up in a different project, however the adm...
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Hi all I have inherited a JIRA Service Desk Project. The form has a Clinic Name field. The names we enter in there are free text with browser based intellisense. This means ea...
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Hi all I have inherited a JIRA Service Desk Project. The form has a Clinic Name field. The names we enter in there are free text with browser based intellisense. This means ea...
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Whenever a new card is assigned (or unassigned) to me, I can't see it in the Android assigned cards widget. In order to see the added card I have to remove the widget and add it again. What should I ...
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Hi, In the workflow for issues that come via emails (email requests), the issue is created using the body of the email as the Description. The following sample description has been causing issues wh...
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Hi For our Auditing purpose, Created the new group called " System User" and try to add the following users : "JIRA Autowatch", "Zephyr for JIRA Cloud", "Sys...
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I can get all requests, but I wanted to get the requests of a specific user by id or username
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I have been running JSD for 2 weeks now & i now want to review the data however i feel that the reporting is a little limited, can anyone recommend a god reporting integration. Have used partner...
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So we're at the point where Jira just can't do some of the things we'd like it to do, and are looking at a couple of plugins. Some of the features that we need are related to how issues can be update...
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Hi, On our servicedesk we would like to automatically set the hidden Insight field Account to the Organization of the customer logged into the portal or sending an email. Is there any built in fun...
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Is there a way of creating Automation blueprints? So when I create mutliple service desk projects I can pull the rule from the list
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Hello all. I'm evaluating ServiceDesk and would like that our support team to create an Issue on our Devs Jira environment. ServiceDesk and Jira are separated applications that uses OAUTH...
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Hey all, To test an idea I had for a new help desk I downloaded a trial version of Jira and ScriptRunner on my local machine. A few months ago I wrote a custom script and inserted it into a Pos...
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Well this has been a fun day. Woke up this morning to customers complaining that the knowledge base was chopping off the left margin of all articles by about -15px. For example, a H1 title of "Purpos...
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Hello Team, Am setting up a email channel in Jira Service Desk and getting below error. Any ideas what how to get around this? Thanks "Unfortunately JIRA couldn't connect to the mail server. Here ...
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I just turned on service desk cloud. I am the site administrator. I'm in the jira-servicedesk-users. But, I can't find the service desk. xxx.atlassian.net is ou...
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Prezados, boa tarde! estou configurando o sistema em nossa empresa, porém não estamos conseguindo receber chamados que são enviados por email. Não estão gerando tickets, mesmo após as configurações. ...
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What's the best way to generate a decent looking report of open issues from Service Desk? I went into Reports, created a new report, and tried to add a Series, but really struggled. It...
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Hi, I'm having problems with automation rules in service desk. For example, I wanted to transition an issue when the status was a particular status and the client made a comment, but there didn't app...
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Hello Community, I was hoping I could ask you about writing custom scripts via ScriptRunner. I am trying to write a behavior but I want to implement it on the “raise a request” screen in Jira ...
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When I respond and attach a file, clients do not see the file, just the link. Requests come in via email.
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Hello, when creating a ServiceDesk-Project following error occurs: "Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again." Wanted to write...
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Hi All, I have a large volume of clients that I want to create custom reports for in the agent view on JIRA Service Desk. Is there a way of copying the same report a number of times? e.g. all attri...
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Since Jira has changed i cannot find how to add a new user, i can't find the cog icon anymore, the dashboard has all changed and is no longer as useful as the old one, its more confusing!!! &n...
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