Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
I have a Jira Service Desk request with lots of comments. The issue is Resolved, and the assignee submitted a comment as he Resolved the issue. My question is: I'm reading this whole slew of comments...
-
I set up a mailbox (call it jira@) that I set Servicedesk to pull in from. There are some other mailboxes and aliases that forward to jira@, such as requests@ and tickets@. Some of those forwarded is...
-
I took a position with a new company and brought Jira along with me. I had a copy of a previous backup on my machine to demo the software for my boss . I was given the go ahead to start the system at...
-
Hello, Is there a way to modify the template of the ticket request that's sent to the customer? ----------------------------------------------------------------- Example: ____________ Reply abov...
-
Looking for gadgets to report on the following within a Service Desk Project: - Oldest outstanding ticket - In and Out of predefined SLA
-
Hello - We have incoming email set up but are experiencing an issue whenever one of our customers replies to the ticket. It a comment is added to the ticket and the customer receives an email notif...
-
I am setting up automation (JIRA service desk feature) on sending a notification to project leads when any issue is about to breach SLAs. I want to customize the comment it puts in the ticket, curren...
-
We´ve migrated our Atlassian site to another new site. Migration included Jira service desk too. Now we´re not able to set pre-configured email address to email requests. We can change part of ...
-
As I wanted to Upload a file larger than 10 MB I recognized that I have to increase the size limit for attachments. I have changed the attachment size limit from the default 10 MB to 30 MB, by...
-
I wish to remind approvers to make a decision every day by e-mail or slack, if user still don't response within one week - auto-decline issue with comment. For that I add SLA called "Time to app...
-
Hello, Is it possible to change the footer of my portal ?
-
When a customer tried to cancel or resolve the issue from the portal view, they end up with this error: "You do not have permission to assign issues." (as attachment) I have attached a screenshot o...
-
Hello, I'm checking the community but I don't find out exactly what I need. I need to do a JQL query where can be seen for each issue the time spent by user. Can be free? ...
-
Currently in our service deks if there is a ticket opened by mail where another person was in cc the person in cc is mentioned in the ticket as request participants. so far so good. Now if our ...
-
Hi All, I want to validate date time field on customer portal end according to Time to Resolution SLA value Is there any possibility in Jira Service Desk Cloud instance with/without using plugin? S...
-
Hi, i installed service desk to check if it is of any use for our company. But when i login to jira, i can't find any link to service desk application. (only in the billing part. :) ) it isnt e...
-
Our TP-ID- TP_16623 Default Password is in valid Than we go to Forget password and reset the new password link ,but i don't found the OTP in our registered mobile number and Email-ID.Mo...
-
Is there a feature like gmail's auto-saving draft for incomplete issue request?
-
.
-
We've done a migration from Zendesk to JSD cloud and used the migration plugin which worked great, it brought over all tickets, customers, and organizations. The customers all are within their...
-
We have several issues on our cloud Jira Service Desk that are CLOSED but their Resolution timer is still ticking. I have looked around and see no way to stop it.
-
I have a new JSD and I wish customers be able to reply to notification emails and have them appear as comments on the ticket. My JSD is PORTAL ONLY - I am not allowing email requests to crea...
-
We tried to access a Jira costumer user (portal only) by the Jira mobile and it's not possible to access. The message got is Seems you don't have access to Jira... But when I try to login in the web ...
-
These tickets are resolved but they are still showing as Open tickets/request. Please assist me with a solution to this or any additional steps that has to be followed to remove them from the Open R...
-
It should keep maintain the count in any custom field after the transition. also suggest plugin name which can work on cloud instance.
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 19 | |
| 13 | |
| 12 | |
| 11 | |
| 9 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| Wednesday | ||
| Wednesday | ||
| Tuesday | ||
| September 4, 2025 1:00 PM PDT | ||
| August 26, 2025 3:48 PM PDT |