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Jira Service Management
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We would like to use both JIRA Service Desk and Status Page to report issues and monitor our many customers serviced by our operations center. We host our own software with many customers...
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We have a data center JSD install - 3 nodes behind an F5. Each node can easily handle the load we are seeing to date. We have a request to improve visibility on incidents coming in - right now...
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Hello! I'm a consultant who is looking for partnership in order to offer for our clients ITIL verified ITSM solutions. I would like to know how the Atlassian partnership exactly works reg...
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I have 33 queues divided into 6 groups. I would like each of my 6 agents to have a URL that only displays their queues
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Hi, I want to add comment as an automation rule, the problem is that when it responses, the comment appears like the reporter answered and I wanted it to be as an anonymous comment from the sys...
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Hi, we've just started using Service Desk . I can see some reports are by default available. However, most of them are graphics. I would like to create a report showing all closed issues o...
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My service desk seems to have two different portals, but I cannot find a way to hide one of them. One is the current production one, and the other is a test one.
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I am adding the script line on index.html or another component but i can not see any widget
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Bom dia, criei uma regra denominada "Tempo Gasto" para informar ao cliente no encerramento do chamado, quantas horas foram gastas no chamado. Entretanto, estou usando o {{worklog.timeSpent}}, porem...
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Hello, We are a SaaS application party and we we do not allow our customers to add people outside their own organization. However, if we have an issue concerning all customers, we would like to be a...
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Hi, I have a problem with the customer notifications at our Jira Service Desk. Current status: Incoming e-mails are handled via the JEHMC plug-in, outgoing e-mails via the notification functions int...
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I would really like to be able to easily delete new issues in unassigned. Currently I have to manually open each issue to be able to delete it... Is this something tat can be activated somewhere in...
703 views 7 0 Deleted user May 8, 2019 -
Hi everyone, I've found a number of questions and issues relating to this, including this issue for multi-language support in Jira Service Desk, but am still none the wiser. We are in the proc...
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Hello, We're in the process of setting up a Jira SD and we have several services that we make tickets for. These don't have emails I can connect to a customer how would I go about setting th...
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If i delete a customer from one project, will it delete them from other projects they are added too?
i have a customer in 2 projects, however i only need them in 1 project. if i delete the customer from A project, will they still be added to B project? im worried i may lose all the tickets/issues r...
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Hello. Is it possible to set Jira Service Desk that the creator issue can not accept his issue?
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HI, I have a question. I used JIRA before at another company and I could write comment on JIRA page right away. But now, it is not possible. Please refer to the picutre #2...
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While calling Rest end point (BaseScript CustomEndpointDelegate) from ScriptRunner getting 403 error
I am calling Rest end point (Base Script Custom End point Delegate) using httpbuilder , I am getting 403 error . Base Script Custom Endpoint Delegate delegate doSomething ( ht...
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Hi, I used JIRA at before company and now I used it on new company also. But I have a question that I could not reply the comment on JIRA page as before. As you can see the picture I at...
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hi, I want my import to be able to import organisations. I set up a test organisation called cerno in the project and put this into my CSV file to import under the organisation heading....
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My customers are choosing approvers through the portal but the approvers are not getting the emails asking for approval. Also the jira ticket itself says no approvers selected however the approver is...
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...ransition Response: {"size":0,"start":0,"limit":50,"isLastPage":true,"_links":{"self":"{url_i_sent}","base":"https://panoptadev.atlassian.net","context":""},"values":[]} I can get the request d...
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Currently we don't utilize the jira-service desk and simply just use jira-software. I have all the incoming and outgoing mail configured properly and the test connections show positive results. When ...
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Hi, I know you can search for issues and bulk resolve/transition But I am wondering if there is a way to set this up from the "Queues" view? The search then bulk delete is a bit cumbersome. ...
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Hi I´m Monica, webmaster for LATAM and Brazil sap.com pages. Last week, I received the next email from the agency who do all the SEO optimization in the pages from sap.com and they mention th...
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| September 26, 2025 9:05 AM PDT |