Hi All,
I want to have a clear understanding of JIRA ticket priorities and their SLA's.
We are using JIRA ticketing tool in our team but few SLA's were not clear for us.
For eg:
We have the below ticket priorities
Highest-
1- Critical
2- High
3- Medium
4- Low
Critical- SEV-1
High -SEV-2
Medium - SEV-3 -
Low- SEV-4
Medium
Critical
High
Low
Normal
Lowest
Major
Blocker
Minor
3- Normal
Blocked
Have confusion between 3-Normal and Normal, Lowest and Low and few others as well
Therefore, request you to please give me thier heirarchies and preferences so that we can handle the jira requests as per the priorities given to them
Let me know if you need any further info. Thanks
