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November 12, 2019 edited
I'm looking for a app/add-on that is going to copy/paste at the click of a button with the name of the current user and some template text I define somewhere.
There is Canned Responses Pro. I don’t use it so cannot comment on how effective it is. Certainly this needs to be an in-built feature IMO. Here is one open JAC for this - JSDCLOUD-631
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