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Jira Service Management
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Dear Sir or Madam, since yesterday we have had problems with logging. When users try to log in, Jira does not respond. In the attachment I send you log files that could help you. I thank you in a...
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We have regional account managers who want to get alerted when their customers raise critical tickets via our Jira Service Desk. We can definitely create new region specific request types and use au...
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Hello Team, I have a service desk project so on create transition I have added a scripted postfunction that to auto clone issues in 2 different destination projects. Here I need...
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How to configure the first response using the reply to a customer not with just comment.
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Hi. A customer we have is using the Customer Portal to raise issues. That same customer is also invited to our JSW project. The moment the customer signs up to JSW, he loses the ability to raise s...
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Hi, I'm looking to associate tickets in the queue with a customer name so we are able to sort open tickets by the customer name. Currently we do not have customers setup and I'm having trouble...
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Hey Everyone! So we are trying to setup a public dashboard so that our users can see where they are in the help desk queue, our workload, etc. I have everything laid out and where I want it, b...
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Previously we had the ability to edit jira properties on our customers (this is an old screen those from the previous GUI) We were using this to a custom value to our customers so we would know...
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Dear Community, I would move ticket automatically between request types. For example, i would move an email type ticket to other request type. Can you suggest some solutions for my ...
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Im looking to set up servicedesk to allow email replies to ticket notifications, but not sure how it works for multiple servicedesk projects. So in Jira we have global mail setting set up to...
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Hi, I have a problem/question. We have some AD accounts that need to access JIRA but others only need to access to the Service Desk as customers, but we want to use AD to unify the logins and the pa...
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We have attempted to configure Service Desk so that users can either send an email to a support mailbox that automatically creates tickets, or use a Helpdesk URL, or lastly create a ticket directly w...
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Need help with the Jira Service Desk SLA configuration. Time to Response - 9 am to 12 pm (The tickets will respond in between 9 am to 12 pm which are created from 9 am) Time to Response - 12 pm to ...
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Hi all, We are an IT support company, supporting many different customers and therefore, many different environments. When you open a Service Desk project you have all the usual items on the left, ...
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1. I'd like to add multi-text into "Customer portal fields" but I couldn't find it. So instead I decided to add some default context into description so that the reporter can input the necessary mess...
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Issue is following: 1. Create issue in JSD with attachments. Attachments are visible in JS. 2. Add another attachments in JSD to the same issue. Attachments are not visible in JS. 3. Add another a...
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Is there any posbility to use the "Send to Customer" Button sending attachment (not only the link to a file I upload). Customer are not having access to the portal, so they need the actual file and t...
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Hi All, I found this situation in the service desk Figure 1: If the user has only one group when entering the page, it will default to the "first organization" Figure 2: If the user has multiple g...
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Hi, I am setting up incident management and have a question about how to handle the following scenario: 1. User calls to say they are unable to edit a form. 2. An incident ticket is created ...
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Hello, I've noticed when you log a ticket through the customer portal on a Next Gen Project it doesn't show the Request Type like the Classic Project. Is there a reason why?&n...
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is there any way to make video calls and voice calls through confluence or Jira Service Desk ? Or a way to link Microsoft teams calls ?
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Hey, We are facing the same issues with emails sent from Outlook - which is the entire organisation. Can you please elaborate what settings need to be configured in Outlook to correctly format tick...
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We use bitbucket jira version.In the version we can display pie charts in confulence page .But we need to display jira issues in bar charts at confulence page.is there any way?
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Is there a best practices guide for employing Jira products, protecting them with Cloudflare? We have a domain protected with Cloudflare CDN, we use Cloudflare Access to protect some hosts, ...
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Hi All! It's possible downloading a report the satisfaction results? How? Thank you so much!
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST |