Customers can't able to add or remove watchers

[Naveen Dornala]

Project has required permissions  "Voters & watchers permission", but still customers can't able to see any option about watchers in thier tickets. We upgraded recently to latest JIRA. Is this causing issue? 

Current JIRA version : 8.2.1

Thanks,

D Naveen 

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Naveen,

Customers should use the Participants in the Portal to manage "Watchers".  It effectively does the same thing. 

Otherwise they must have an agent license to manage watchers in Jira.

Does that help?

Susan

[Naveen Dornala]

Thanks Susan.

How to do the "Customers should use the Participants in the Portal to manage "Watchers". ?   Could you please provide more details or any supported document how to do. Thanks for your help.

[Susan Hauth _Jira Queen_]

Hi Naveen,

Here's the documentation:

https://confluence.atlassian.com/servicedeskserver/adding-request-participants-939926441.html

Susan

[Naveen Dornala]

Thanks Susan for quick help!!!