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Jira Service Management
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Hi there! I'm setting up Jira/JSD company-wide, and I think I'm misunderstanding Jira's paradigm. I have a strong Confluence background- each team gets their own space. They can cre...
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Hello peeps, Would anyone happen to know if it is possible to associate a Component with a SLA? Currently, I can only see that an SLA is affected by particular ticket events such as response...
514 views 2 0 Deleted user August 2, 2019 -
the time assigned to the incident is added 1 more, that is, if the incident creates it at 12:00 hrs it is created at 13:00 hrs, and the same happens with the hours of the comments. on the server, ...
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First, I am already following the directions in this: https://confluence.atlassian.com/kb/security-tools-report-the-default-ssl-ciphers-are-too-weak-755140945.html We are seeing the following secur...
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Hi - is there any way to add a filter to request types i.e. so that internal company users see extra request types that are not available to external company users? Thanks for any sugg...
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Hi, please, could anyone help me with my problem? I would like to make an automatin which automatically set approval and ansigne it to approval person. But when I choose field Approvers, the err...
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hi, i cannot reply comment from email. is there any way to change this ??
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We want to calculate the sum of SLAs (Sum of goals) of Sub-Task in the parent field. please help
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How can I produce a report that returns the specific person that approved a request? I must stress that, as the request for approval goes to a group, I don't just want the report to show all potentia...
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Hi Team, We pushed attachments through Rest api but attachments is not visible to customer portal please help us to get the attachments to the customer. Thank you in advance
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Jira Service Desk Customer Portal in the Cloud has a fancy UI style. The style differs from what JSD 4.3.0 Server has dramatically. The questions: - How can it be configured on JSD 4.3.0 Server? ...
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Greeting Folks, I think I know the answer but want to be 100% sure before I make any changes. I have a cloud instance of Jira and Service Desk. My admin added way more agents to SD than...
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Hi, We have added a couple of Properties to our customers, such as Role and Phone number. However, my Jira Service Desk user is unable to view these properties on the user's profile, though I as an ...
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I have an issue, details below, and didn't have any luck getting help here. What are my other options? ISSUE We recently set Jira SD cloud to use our email address, so all emails sent to it gen...
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The problem When the email comes through google groups into JIRA, the google groups Alias is also being added as a request participant on the jira ticket, such that when the "request created" (among...
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How can the customers able to view the SLA's ?
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I've built a queue that shows all the activity for a customer in the past week. Is there a way to share that with the customer (short of exporting, printing, etc.)
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Is it possible to have a standard SLA for when a ticket is created until Resolution (i.e. 3 days). Once the ticket is Resolved and then Reopened, could it start a new SLA clock (i.e. 1 day)?
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So this is a weird one, and i am not sure how they are doing this. Problem: When attaching images to an issue *in some way* the images are added to the issue, show up in the attachments field, but d...
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Looking to find out what others are using with Jira Service Desk for asset management. I have been looking into the 4 different solutions that integrate with Jira. Insight looks promising but want to...
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...mail chain - essentially change the sort order of the outbound email from asc to desc. I thought to look in the email format for the project: Customer Notification/Public Comment Added - but I d...
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I added a user to Jira and added her to the service desk group. She received the invite, created a password, but it shows that her invitation is still pending. Also, others are not able to assign her...
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We are looking to implement Service Desk after using Jira Software extensively for our development team. We want to collect bugs/suggestions/issues etc in Service desk, and sometimes I know they will...
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Dear all We are implementing our new help desk system using the Jira Service Desk Server version. The thing is that, when we create projects, they are displayed within the user portal as a sing...
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Hi I am having a problemen on JSD . Indeed I created for a person an agent role for a project y and a customer role for the project x. I realize tha t this person currently has two accou...
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