Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
I have checked previous requests, I cannot find an answer. The Time to first response timer does not stop. I have it configured as default, it was working fine during the testing phase, howe...
-
Всех приветствую. Проблема следующая: Когда заверитель (approver) пытается открыть тикет через портал, то веб форма не открывается и ошибок никаких не выдает. Просто бесконечно "грузится". Если же ...
-
Hi Everyone. I already know that I can use JSD to manage incidents, problems, changes, service requests and also release management. I can also set up a CMDB using a JIRA plugin. Howe...
-
My work let me take over one of their unused projects in JSD for testing and I have put a lot of work in to it and now I want to use what I have in a brand new JIRA Service Desk, but with a few small...
-
Hi Everyone. I have two user groups on JIRA Service Desk called 'USA Team' and 'UK team'. On JIRA Service Desk, every time they choose to submit a request (Request, Change, Incident, Problem e...
-
In JIRA Service Desk, when I go to the portal page for my Service Desk project ('ITSM Service Desk'), on the page I see my 'ITSM Service Desk', which is correct, but I also see other service desk pro...
-
In JIRA Service Desk I have two ticket queues, one is Tickets whose SLA is at risk, and the JQL I have for this is: resolution = Unresolved AND "Time to resolution" < 30m AND "Time to reso...
-
Hi I want connect jira to 3cx, Is this possible? thanks
-
Hi. Is there a solution for the following scenario? I login to LANDING PAGE using ADSF (third party web page). On that landing page I have a link to JIRA Service Desk. When the user clicks on th...
-
Hi I need to add clients from several organizations that have Microsoft Active Directory each. Is it possible to add them from AD and not have to do it one by one with your email address or by invi...
-
We have created some reports within our Jira Service Desk and were hoping we could schedule weekly emails to be sent containing the report? Is this possible?
-
Is there a way to add your own custom scripts to the list of items on the "Workflow Post Functions" screen when you are using ScriptRunner? We're in cloud, and have a script which we want to use to s...
-
Just had 2 users complain they cannot update tickets, only make comments. They are members of the same groups as others that can update tickets. Any ideas on where I can look? I'm a...
-
My organization is setting up a service desk project whereby emails sent to a distribution list are forwarded to the default service desk email account to create tickets. The question has come up whe...
-
Hello Atlassian Team, I would like to know why empty projects show on the portal page. Can you add the ability to hide projects that do not have any request types available. Currently this is what o...
-
I am trying to set up a query for when a ticket is moved to a specific queue to pop up in Slack. I couldn't find anywhere to add the queue in the JQL so this is what I have created and yet it's...
-
Is there any command that counts how many issues I have per client, or a report to JSD Cloud?
-
I am looking for suggestions on how to better handle escalations from service desk (help desk) to another jira project (application development). How we currently handle Help desk takes the...
-
When an agent changes the issue type, the request type changes to "No match". We know this can only be automated when an issue is created but not when it is edited. How is it possible that this impr...
-
Hi guys, Yesterday i was customizing a request's fields in next gen service desk, I add description, intructions, and more custom stuff. After setting up eveyrthing works fine. Today i woke...
-
Hello, I need to create a report about for a customer where only incidents with attachments are shown. Does anyone know how this can be done? Thank you in advance. Ivo
-
Hi, At the moment, my company is using an excel spreadsheet running macros to generate and manage CTR's. These CTR's are sent to clients for work proposals. Does Atlassian offer a clean, user-frien...
-
Hey guys, I've had a project on Jira Service Desk and it's connected with Confluence space. When I create knowledge base in Confluence, all the articles are organised in very structured manne...
-
On the System Dashboard, when clicking on "Log Work" within the Timesheet window, the window goes blank, and users are not able to log anything -- there is nothing on the screen / on the window
388 views 2 0 Deleted user August 15, 2019 -
I added a step in the workflow to have customer verifies that the issue has been resolved. How do I configure this step to let the customer see the step to move it to either resolved or fail?
Atlassian Community Events
| User | Count |
|---|---|
| 33 | |
| 17 | |
| 7 | |
| 7 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| yesterday | ||
| yesterday | ||
| Thursday | ||
| July 11, 2025 4:42 AM PDT |