Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hi, At the moment, my company is using an excel spreadsheet running macros to generate and manage CTR's. These CTR's are sent to clients for work proposals. Does Atlassian offer a clean, user-frien...
-
Hey guys, I've had a project on Jira Service Desk and it's connected with Confluence space. When I create knowledge base in Confluence, all the articles are organised in very structured manne...
-
On the System Dashboard, when clicking on "Log Work" within the Timesheet window, the window goes blank, and users are not able to log anything -- there is nothing on the screen / on the window
389 views 2 0 Deleted user August 15, 2019 -
I added a step in the workflow to have customer verifies that the issue has been resolved. How do I configure this step to let the customer see the step to move it to either resolved or fail?
-
Hi I need to add clients from several organizations that have Microsoft Active Directory each. Is it possible to add them from AD and not have to do it one by one with your email address or...
-
Hi, I'm wondering if anyone has created a way to check out books in the asset management piece of Jira? My concept is to put QR codes in the books and then have the users - who are already in t...
-
I understand that you can add a default set of approvers, but can you make it where users cannot just add anyone as an approver? My goal is to prevent a user from putting themselves or an ...
-
We have a service desk that is on the portal for clients. However their is a second that we do not want to be on the Portal. The only way I know of doing this is to customers to that project. If crea...
-
I want to search for issues with missed SLAs that are 1 week, 2week, 3 weeks in that state. The problem I run into is that the "Time to resolution" = breached() can't have a time deliminator or use a...
-
Hi there, we have secondary assignees on one of our boards, but they are not receiving any notifications that they have been assigned. The last I heard was because there was a server issue, but has t...
-
I have two different types of requests that (for now) have to come in via email. I also need to be able to track these requests by their Issue Type. Is there a way to automate changing I...
-
I have Jira Service desk customers loaded adn can select their name as Reporters but they don't get the updates to the tickets. Their email shows up as "private email" when I look at the Custom...
-
New organizations were created in a service desk project, then the users in each organization were added to receive the invitation and these invitations are not arriving. Users were added yesterda...
-
I am trying to set up automation within Jira Service Desk by having a feed of information from my HR Department which is created and dumped into a CSV, is it possible to create requests/tickets from ...
-
We are trying to set up a second SD to only accept emails form customers and not use the portal. Now we know one of our customers utilizes a SD also, is there a way to receive emails from another SD....
-
Already tried the Better PDF exporter plugin but it has a limitation on dashboards. Thanks.
-
Hi, I have set up automation rules in Jira service desk. For example one is if the customer has not responded to a helpdesk in 5 days an email goes out to the customer to take a n...
-
We have Jira Service Desk and would like to set a Request flow for our customers their they have a step were their manager to approve tickets before we start work on them. For example request ...
-
Hi! In our service desk we have several different teams (agents) that handle several different customers. When an issue is reported by "Customer 1" only agents in "Team 1" should be noticed. ...
-
Our logo displays as expected when we view the customer portal using Edge. However, it displays as above when we view the customer portal using IE11. How can we fix this so that it displays as expect...
-
Jira v7.11.0 Service Desk v3.14.0 I am attempting to use the example from the following tutorial but the issue values are not getting populated. I have no idea what I am doing wrong. ...
-
It was recently brought to my attention that occasionally comments that are added as internal comments are being sent out as email notifications to some of our users. Given that internal comments are...
-
...etFieldById("FTR/NPR Justification") log.debug("Amount to be paid to Other value" + amountToBePaidToOther.getValue()) if (amountToBePaidToOther.getValue() == null) { ftr.setHidden(true); } e...
-
I have an automation rule that transitions the issue when a comment is added but it is not working. I have the following: When: Comment Added If: Issue matches status=waiting for support and ...
-
I created a shared dashboard for our team and I have at least one user who wants to minimize some gadgets. The gadgets used are all Filter Results. She clicks on the three dots at the to...
Atlassian Community Events
| User | Count |
|---|---|
| 33 | |
| 17 | |
| 8 | |
| 7 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT | ||
| June 25, 2025 7:43 AM PDT | ||
| June 20, 2025 12:16 PM PDT |