Transition on comment doesn't work

[Erik Slagman]

For our ServiceDesk project I've created an automation rule Transition on comment. But the transition doesn't work ever. It gives the message Action does not exist for current issue status which suggest me that there is no workflow step between the current issue status and the new issue status. But this transition is allowed. See screenshot:

[Angélica Luz]

Hi Erik,

Thank you for reaching out to Atlassian Community and thank you for the screenshot.

It seems that the workflow doesn't allow the transition to go back to To Do. 

To fix that, you need to check the workflow and edit it to allow the transition. When the comment is added it's on a specific status, right? So you need to confirm if from that status it can go to To Do.

Feel free to share a screenshot of the workflow here (if there is no private information) so we can try to use the same to replicate the issue.

Regards,
Angélica

[Erik Slagman]

Hi Angélica, as mentioned in my initial post, the transition is allowed. See both attachment.

[Angélica Luz]

Thank you for the screenshots, Erik.

When we use Then do this to transition an issue, we need to select the transition and not the status.

In this case, you need to select Reopen and not Todo because Reopen is the transition.

Please, give it a try and let us know how it goes.

[Erik Slagman]

Aha, that makes it clear!! Thank you for your answer, will try it immediately!

[Erik Slagman]

The description suggests entering the name of a status.

I've changed it. Let's see what happens. Will let you know. Thank you for your assistance