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Jira Service Management
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How do I set up the Jira Service Desk?
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In my project I added an organization and want to send email alert to only members of organizations when ticket is updated, Currently there is only two option: In the Customer Notifications The onl...
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Hello, We recently had an issue with our SQL server and were forced to reboot. Since the issue started with the SQL server, we have not been able to access Jira Service Desk. The SQL server ...
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I've been searching for days, I've also tried various scripts to try to get all the organizations under 1 servicedesk project, but I've had no luck. The below is a light edit of a script i found bel...
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I have a text field called client name (user field) which is not populated. This fields sits within a ticket form and I want to be able to allow my team to add clients that already exist which would ...
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Hi there, Is there a way in Jira Service Desk on the reporting section where i can report on how many tickets have been logged for a certain customer. I also need to report on how much ...
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How can I remove an agent from Jira that was registered using SSO? I do not see him in users list in Jira Administration. However he can be selected as a user in issue fields, e.g. Reporter.
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I know this has been asked before but i cant find a definitive answer,. will the export function be added to the new issue screen? if not, how long will the old issue screen be available to use?
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Hi, I am using the script below to do the transition to "Open" when all linked issues are closed. After execution, main ticket remains to escalated to supplier instead to Open. import com....
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Hi , How can I add settings that only persons added in organizations can get email notifications when any comments is added to ticket.
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I am using Jira Server mobile app for Android (v0.5.7) and I am not able to access Jira Service Desk projects using the app. Other types of projects are accessible using the app, but SD projects are ...
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I have recently set up a project for our maintenance crew and we use the alert user to send email alerts to the supervisor, he realised today that he has stopped receiving emails. The last email we h...
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I was wondering if it's possible to customize the Jira Service Desk Customer Portal. We currently have an automation in place where new users are created in Active Directory will automatically...
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How do i use Jira Service Desk to automate adding a server to an sccm collection from a Jira Service Desk request for automation purposes or call out a script once request is submitted. Thanks!
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AUI Messages are not dismissable. Inspecting source reveals the closeable class is present.
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For all the emailed requests logged in my service desk I see the Reporter is coming as qm "<code>". How can I ensure that the Reporter field is populated with the value of the emai...
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Good afternoon! I am in the process of setting up Jira Service Desk (Cloud) for my organization, and I am experiencing what I think is an odd issue. For each of my request types, I've include...
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I'm attempting to perform a JQL query of tickets opened by customers in a particular organization. So far I'm at reporter.property[organization] = 'Legal" But not getting any results.&...
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I want the customers to my service desk project to be able to generate their own audit reports based on the issues submitted by them / their organization. How do I achieve this?
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My jira configuration for comment visibility is already on Groups & Project Roles, but now I need to restrict some comments in JIRA SERVICE DESK to a certain group. The problem is that ...
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Hello, We are using service desk, and offering it to our clients ans issue management system. WE have put link to our service desk in our website, where our clients can log in to post they prob...
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For a while now I haven't been receiving any Jira email notifications and any kind. This includes all scenarios, for example , issue creation, issue progress, changes to issues, or even if some...
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I read that Jira Service Desk uses machine learning to optimise the KB articles which are being presented. Is this still true? I have read conflicting information suggesting it is purely b...
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...ervicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"26214400","gravatarEnabled":false,"calendarDateData":{"months":["Januar","Februar","März","A...
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Hello, We have a very specific "Nice to have" question from one of our customers. They are planning to migrate from Sharepoint to Confluence Server. This action will bring several hundred files int...
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| July 11, 2025 4:42 AM PDT |