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Jira Service Management
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When I try to add a user to the Customer list of a service desk project the user is showing but when I navigate to a other page and go back no customer is showing in the customer list. Custo...
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I'm trying to install service desk 4.1.0 from the upload application tool from the version and licenses page. We have Jira Software 8.1.0 and Jira Core 8.1.0 installed. I'm getting the following erro...
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Would like to find out if its possible to retrieve a list of all users that had or have access to a Jira service desk project. For example users that where added to a project under project set...
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How to set or edit the automated message in Jira once receive any mail
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Hi All, How to make connection from jira of X company to jira of Y company? Is it possible?
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We have linked an email to our Jira project which has been correctly creating emails as tickets for 5 mionths. Since the start of January our mail audit log shows that the issues are being suspended ...
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Hi everyone, we implemented JiraService Desk in our company but from this morning we receive this error message : Email notifications are off until 23/Jan/20 You've sent the maximum nu...
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Hi everyone, Would like to know if anyone has setup a ID/work badge-in queue for a Helpdesk. Checked about on Google but not seeing much. Alternatively, An app also that could be used to gen...
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Hi, I have 2 service desks set up and both use the same issue type scheme, workflow scheme, screen scheme and field scheme and I wondered the following. Project 1 is the main service desk and Proje...
552 views 4 0 Deleted user January 22, 2020 -
The workflow had three status's and I changed it to 6 but I cannot view the board with the list of jobs.
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I have two projects with different agents. In Project A a ticket get's validated. If the ticket is fine and ready for the support we will move the ticket to Project B. The customers are in both pro...
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A number of our users have reported issues with the Password reset email not delivering to their account. It does not reach their email or junk folders so they cannot reset their password. &nbs...
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Hi Atlassian, The AWS quick start Jira DC stack set-up fails when I follow the guide you've supplied here. Said guide links the reader to Amazons January 2020 guide found here. After following the ...
1,147 views 1 0 Deleted user January 22, 2020 -
Hello, I'm trying to customize our invite messages for customers when they are added for the first time. I would like to have a custom invite mail, more beautiful than JIRA's on...
1,007 views 3 0 Deleted user January 22, 2020 -
Hi, we need two completely different branded Portals/Help Centers for two projects. But so far when I configure the portal in the first project, the portal in the second project looks identically. ...
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Hello, On my Next-Gen JSD I deleted a 'Change Request' request type and it uses a workflow I now need. Is there a way for me to recover it or copy it from another project? Or do I h...
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Each time I close or update a ticket it says that another user has closed it. It is the main admin user, yet I am also a company admin. Is there a setting I can use to change this to m...
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On the bottom right corner, Technician, Total Time Spent, Remaining Estimate, and Who's Viewing? How can I remove or modify those fields?
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I've been the JIRA admin for my team for several years and it seems that in the last JIRA Cloud update the Watcher field is now gone and I can't find it in the Admin panels to add it back to my Servi...
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I have a ticket in service desk that has been submitted without an approver. The service desk agent determines that an approval is needed and manually adds the approver. Is there a way to send an ema...
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Hello, I've noticed on my test instance that if a user has application access to JSD and has not been added as an agent to a project and the project has open access the user can log on and e...
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I am trying to get Service Desk Cloud to connect to a Kiosk account that I created in our Office 365. (I have even tried converting the account over to a E3 license) I have tried setting it up as a ...
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Good afternoon, We use Jira to work on incidents. The incidents enter us by email. If I solve an incident and move it to a completed state, I need that if the client answers me about that email we s...
794 views 4 1 Deleted user January 21, 2020 -
We are testing people's data database by connecting it to JIRA Servicedesk via script runner resources. We would like to display the following people data into custom fields like: DB column(s) ...
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Hallo everybody, I have a question regarding some email concepts and I don't get the 'big picture': - In my understanding I need to configure in general the Incoming Mail Handler. This enab...
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