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Jira Service Management
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I want to retrieve the request type in behavior for a service desk project. I see that it can be fetched from the examples given in scriptrunner : def currentUser = ComponentAccessor.getJira...
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Hi, I am new here. =) I chose New Gen project in my initial setup. Need help on how I can open a classic project?
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Hi there, Currently, if user A raises a ticket on Behalf of user B, my service desk does not track this and its records says: user B raised ticket ###. How can I change it so that it shows Re...
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I followed the instructions, did it three times to make sure I wasn't missing anything. But I definitely am missing something. Server 2016 Standard I used this article to do the transfer:...
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Hi, In some software projects team leads sets due date in tasks depend on weight of task. Sometimes our employees should work on different tasks, is there any way to pause due date which was set bef...
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I would like to find a way to stop all users from creating a request from within the service desk. We have a customer portal and want everyone to use that to capture relevant information. Agents sho...
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User cannot login to IT Help Desk and when I click on that user I get a screen that says " Looks like we’re off the beaten track We landed here for a user that does not exist. Head back to the dir...
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I've added text to all fields (for a custom field) in an issue type, but when that type is selected in the embedded widget the placeholder text isn't visible, which is quite difficult as I really nee...
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Hi, We are trying to integrate our Jira data center with Gearset. From Jira side: We have copied the URL of Gearset tool and copies public key and customers key. Application link was...
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Jira Standalone Server version 6.3.6 Currently, all new issues go into the queue for a member that is leaving the company. Want to change to all new tickets going to UNASSIGNED. There is no AUTOMA...
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Hi, I need to customize 1 translation of JSD. Does anybody know where there is deployed package with such translation on the file system? I'm no able to find anything useful in /opt/atlassian/jira. ...
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Is there a way that the customer has to be verified by an admin or agent? I do not want anyone who knows our Atlassian link to log in to the system. In the best case, I send the invitations to our cu...
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Hi there! We’re using Jira Service Desk Cloud as our company’s IT Helpdesk. Our internal support team handles about 80% of our requests, while around 20% are sent to third parties that are using dif...
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Hi, We're planning on using Jira Service Desk in several weeks. The problem we're facing right now is that we have 2 e-mailaddresses for different queues. I've read a p...
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Hi All, ám new in the Attlassian world and i have my first challenge Iám looking for way that our customer has to sign up on the Customer Portal including a kind of verification. For example i get ...
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Hello everyone, Many of my customers create tickets from the customer portal and they always share these tickets with the same observers (their colleagues). They would like to be able to auto...
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Hello, In JIRA SD, after completing and validating a service or incident request, a summary page is displayed. The page allows you to complete or perform actions. Is it possible to disable the dis...
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JIRA v8.2.1 I've got a link to a ticket like https://my-server/browse/JIRA-001-xxx In that case the ticket number is JIRA-001 and the -xxx part was a mistake in the link, but I didn't notice first ...
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Hi all, I right now have set a trigger that two users get an automatic mention when a new issue comes in saying ''{name1} {name2} this issue requires your attention''. However, I only want ...
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Hi There, I seem to be the only one in my organization that is not able to view any requests in the portal queue, however, I am able to view them on the actual Service Desk. Please ...
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So we already have a cloud account but where/how do I start setting it up? Is there a step by step guide like: 1. Create/Invite the users and set permissions 2. Create the portal 3. Customize the ...
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Is there a way to have a dashboard chart/graph be able to have the statistic type of your request types. Currently have not seen a option for it when making a selection.
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We are a microsoft shop and use office 365 for our emails. The only settings for configuring an email to the helpdesk option require Pop, Secure Pop, Imap and Secure Imap. For security we need SMTP r...
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We use Jira Service Desk Cloud and I'm still a relative newbie as is the company I work for. Others in the IT department are pretty adamant that we keep the number of projects as small as possible, w...
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Hi all, we´re looking to Create our Base of Customers to reach and raise requests through the portal when they are under our company domain as Marco@mycompany.com Is this possible?
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Atlassian Community Events
| User | Count |
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| 31 | |
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| 4 |
| Subject | Author | Posted |
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| 16m ago | ||
| 20m ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |