Creating a queue to captures phishing e-mails that are sent to the helpdesk

Hi all,

Was wondering if anyone could help me, I have already placed a ticket with Jira but their response times can be slow at times.

I was wondering if I could create a queue and set it up so that it captures incoming phishing emails that have a certain attached to it.

Regards

Justin

1 answer

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Answer accepted

Do you have a list of keywords either present in subject (summary) or body (Description) of the email?
Are all your requests coming into your queue via email or
Do you use a Customer Portal to accept requests?
The latter (3) would eliminate all your phishing problems forever.

I think you could filter emails on the Summary field with a keyword search, I am not so sure on the Description field.

-Mike

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