Not receiving e-mail notifications

[Jeremy Passchyn]

Hi Everyone,

Currently I am working as a support agent and I am not receiving any e-mail notifications when someone comments on a request or creates a new request. I have checked my personal settings but everything is enabled. I have tried to turn of these notification preferences and turn them back on but without results. 

[Jack Brickey · Accepted solution]

Check the notifications of the specific project not your personal settings. You should be in a role, e.g. service desk team and that role needs to be associated with the desired notifications. 

[Jeremy Passchyn]

Hi Jack, thank you for your reply. Our Jira administrator has checked this but this is the case. 

[Jack Brickey]

By chance are you listed as a customer in the project as well? 

[Jeremy Passchyn]

I am indeed also set as a customer in the project. We have changed this now to see whether this solves the issue. I keep you posted

[Jeremy Passchyn]

Thanks a lot! I was also listed as a customer. We removed this and now it is working again!

[Jack Brickey]

great. yes being a customer and agent will cause issues for sure. i stumbled upon this myself.

[Jeremy Passchyn]

Indeed I was also experiencing some automatic status changes when I replied on a request which were probably due to this setting