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Jira Service Management
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Assume a customer has opened a ton of requests then vanishes. Another user must work with these tickets as though they were the customer. How can ownership be transferred?
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I am not able to find Chat for Jira Service Desk in the Atlassian Marketplace . I am running on a trial Jira Service Desk is this the reason?
867 views 4 0 Deleted user September 25, 2019 -
Hi community, Pretty new to jira here, have searched in this forum, as well in Google, but had no luck. I'm trying to configure some sort of setting to mesure the amount of tickets we resolve with ...
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We would like to notify the approvers when an issue they have approved has been resolved.
361 views 2 0 Deleted user September 25, 2019 -
We want to install in our on premise servers Jira Service Desk (25 agents, 800 users) and Jira Sofware (100 users). We would like to know the minimun characteristics of hardware to run this so...
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Is is possible to include the resolution in the email and also include what the original issues was? Please let me know. Thank you, Jaime
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In my Jira Service Desk, I have a Customer Notification enabled for requests created in our email channel. We also have Confluence, and the Confluence site admin group does not get notification...
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We want to use Jira Service Desk and we are going to buy 50 agents for this purpose. At first we thought to use Crowd to manage the authentication but We don't know if everyone that will create or ap...
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I created multi-line text fields and added them to specific request types. I found that these fields are showing up on all tickets (regardless of request type) after the tickets are created.&nb...
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Hi Support, We don't have an option to create the issue collector , I have verified in the adminstrator, jira admin, service desk user , i checked all the roles. Please check and let me kno...
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Currently we are moving trouble tickets from service desk to software project. In software project the ticket is renumbered to track as development issue. The service desk issue is gone a...
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We used to have a pop up with options as in the picture attached and now it is gone. How to enable it back? is it OOB or plug-in?
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Hi all, We're having a problem where we're getting emailed requests from a subscription email by a third party that usually sends us notifications at the email (it@national.biz). This is the email t...
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Hi, I use Jira as a way for customers to log support issues about the software we provide. I've had a look, and can't find a way for customers to log in to check their tickets themselves. Is this ...
560 views 3 1 Deleted user September 25, 2019 -
Good Morning Jira Community, I am attempting to find out is it possible to migrate three separate domains, each with its own domain name on a physical server into a single domain later down the road...
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Im trying to fetch the list of all our users using the cloud API. I know for sure that we have more than 1000 users, and I am aware of the batch limit of 1000 records. However, when I ...
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A Human Resources project wants to add a form for people to request a communication be sent to the whole building or company. The HR staff want to be able to @ people to alert them of the ...
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Hi i'm looking Horizontal drop down boxes in dynamic forms is it possible with dynamic forms in jira ...
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In our service desk I have made a couple of articles that describe the status for each external customer. This can be including meeting notes, log of problem solving etc. At the end...
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TLDR; For some reason despite importing the certificate into the CACERTS file I can't pull mail from a mail server. I have an instance of service desk locally hosted. It was working fine receiving m...
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TLDR; How can I share my request with my organization through the Jira REST API? Participants can be used just to share the request to each individual users. Should I get all the users in...
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JIRA Service Desk 4.3.0 REST API I am uploading temporary attachments servicedeskapi/servicedesk/{serviceDeskId}/attachTemporaryFile then adding them to Jira Service Desk issue (customer r...
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Hi I created a customer using REST API POST /rest/servicedeskapi/customer I now want to delete the customer (I am testing my methods) I cannot see it under people or...
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Hi, My JSD workflow is having multiple statuses like Open/Assigned/Waiting for customer/In Development/Resolved etc I want to check for how much duration a ticket has been stayed in each status dur...
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Hi there, When using JSD is it possible to have some kind of macro to create a template? The workflow that I am looking for is: - Receive a ticket - Triage - Generate the templat...
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