Approval with groups

[Yevhen Rohovets]

Hello, any updates or plugins for Service desk Cloud?

[Angélica Luz]

Hello Yevhen,

Thank you for reaching out to Community!

Checking the feature request, currently, there are no new updates about adding groups as approvers in Service Desk.

Also, there are no add-ons specific to this.

Although it's not possible to add a group, you can add a specific list of approvers by following the steps of the article below:

•  How to add a specific list of approvers

Regards,
Angélica