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Jira Service Management
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Hi I try to set up different SLA for different organisations in same project I have try to create a JQL question, but I get "Error in the JQL Query: Expecting a field name at the end of...
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Hi: Is it possible to set up an effective range of dates of SLA? I need to set up a project with SLA for 2019. Then set up new SLA values for 2020, but this new SLA must not re-calcula...
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Hi is there any dashboard for Jira Service Desk ? or any gadget for SLA? i can see it in reports but i need it in my own dashboard for monitor
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I just created a new service desk project, and opened a new ticket. Under IT portal. I answered the ticket in the admin. But when I go back to the portal and search, it doesn't show up? How does that...
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I was trying to make a double approval process in a workflow but wanted to add a second approval toward the end of the workflow with a double approval before it could then close out the issue. ...
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I would like to create a distribution group to receive notifications but only during "outside business hours". Is there a way to configure notifications to only send during specific times?
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We have set up everything in our stagging we have 7 projects and important data . we have configured some scripts through script runner , Now we want to move entire stagging data to production .Can a...
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Hello, I would like to know if it would be possible to put queries by default without having to put them in a group. to prevent my clients from searching as default queries. cordially Mr Frédéric Dup...
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I was wondering if it was possible to have a graph in my dashboard showing the average age of a ticket by assingee, which gadget should I use and how should I configure it?
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We are running JIRA Service Desk Cloud and have defined one project as Stage and another project as Production, both available on the same Atlassian domain URL. We separate the access by having diffe...
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Hello, We currently have a 3-user license server instance to evaluate JSD and some add-ons. Our current Tracking system uses an email address of name@company.com which our Clients email and this rai...
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Hi I need some help here. I have one user's emails that are coming through into the Jira tickets(issues). When the user sends an email to our Jira support mailbox I can see the emails in the...
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Hello team, I'm a member of Exalate add-on development team. Recently our customers started to report a bug about when Exalate creates issues in Jira Service Desk (Server) then SLA fields are empty...
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we have performed your workaround by giving all service desk customer jira account with no application access. Eg. When a user browsers to a service desk portal url such as https://jira.xxx.co...
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Hello, My team has noticed a couple of tickets submitted by users who put a wrong (non-existing) email as contact. When we send an email (not from Jira) to that address, there's an 'undeliverable' ...
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Hi, I am looking at implementing Jira Service Desk to replace our existing IT service desk and Works/Maintenance department ticket. A big request from Works was a calendar function, primarily for s...
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I am having some issues with some of our customers not wanting to put our service desk email in the To box instead they always put it in the CC and we are unable to see the tickets. is there...
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I'm having an interesting issue...when I look at my reports in Jira the report is picking up the wrong date of resolution. For example, if an issue was resolved on Monday August 26th the report...
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We are on Jira Cloud. Is it possible to set up a request type group and then have additional groups within it? For example, we have a group for Business Applications. We would like additional gr...
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We are using Okta to authenticate to our on-prem Jira Service Desk. When launching Service Desk from Okta "/secure/Dashboard.jspa" is appended to the url we specify and changes https://hel...
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Hello, Is it possible that the Jira Service Desk does not display certain fields with default values for individual customer request types? The problem is as follows: There are Inquiry1, Inquiry2 ...
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I would like to hide the fact in the customer portal, that an issue has been approved. e.g. Issue is created by a customer, internally the issue needs approval. The customer should not see the fact,...
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I have setup the helpdesk widget but "Enable Widget" button wont allow selection (greyed out). Any hints would be appreciated!
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Get notification: "This service desk project has configuration problems and may not work as expected." I select: View error details and repair the problem. Pop-up error: "Choose ...
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Hello, in our project we have an Epic, including one task and several subtasks for this task. When someone creates a task in THIS Epic, the subtasks are automatically created and assigned to that p...
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