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Jira Service Management
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When the ticket is created 1. there is no email that is going out to the approver 2. The approver cannot see the approve and decline buttons The buttons appear only if the ticket is resent but sti...
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Non admin users of JIRA should only see their updates not other people's posting in JIRA dashboard.
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Hello. I have a Jira instance with multiple projects in it. I am having difficulty to configure a full input / output loop per projects so that external service desk users and service desk agents ca...
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In the user manager, I have inactive users, these are in contact with my AD, the strange thing is that since my AD the account is active. How can I activate this from JIRA. Your comments would help...
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Microsoft recently announced that they will be turning off Basic Authentication for Exchange Online. We use Office 365 for email, and will be affected by this change. Right now we use IMAP to connect...
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So I'm coming from a ServiceNow background and the JIRA service desk seems a bit empty. How do I go about getting it setup for specifically IT use? The Service desk is currently setup where IT has it...
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Needing to upgrade Jira Service Desk. Jira Software is 8.2.3 and Service Desk is 4.2.4 Having problems locating just the Service Desk upgrade to 4.2.5 (which is recommended) but did find the...
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I've already added the necessary TXT DNS record to authorise/authenticate my Organization. The validation was successful. I've also successfully added an SPF record. I'm trying to configure my DNS ...
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Dear all, one of our colleagues has an occasionally recurring issue of the status on some tickets changing back automatically after she triggered the transition. Basically she responds to th...
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Background: Our JSD Project supports nearly 200 separate Organizations, none of whom are allowed to see each other's tickets. Our Client Portal requires Customers to be part of an Organization in ord...
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Background: Our JSD Project supports nearly 200 separate Organizations, none of whom are allowed to see each other's tickets. Our Client Portal requires Customers to be part of an Organization in ord...
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mi cliente levanta una solicitud en el portal del cliente y la envía a que la revise uno de sus jefes, entre esta revisión se realizan comentarios de edición, una vez que la solicitud esta correcta, ...
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We have a service desk projects running for some of our clients. When we paste a screenshot into the comment section, an upload window opens and when the screenshot has been uploaded to the issue, a...
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If a customer replies to an email from jira, the email will be stored as a comment in the related ticket. that seems to be alright. However, the logo of the tickets issue-type is also added to the t...
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I have translated Jira til Norwegian but I got some field in English, these fields are locked , what I can do for translate all locked fields ?
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Hi, I'm getting a weird error when trying to connect a GSuite email address as a request channel for my Jira Service Desk project. There's no 2-steps authentication activated on the GSuite a...
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How to CC users into a Service Desk issue logged via email, so they can get updates and add comments
...he ticket is updated with a “Public” comment, these cc’d users (plus the reporter) will receive an email with the updates. The cc’d users may also reply to these mails, and the ticket will update w...
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I'm creating a lot of different service desks projects for different customers, but with the same layout. For this I created standard screens ands workflows so I can just copy from one servicedesk pr...
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We are considering using Service Desk in future, and have just evaluated the trial version. We'd like to set up multiple projects, with each one based on the type of support query (e.g. Technical He...
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I was wondering if there is any way to get an attribute label name of an object in Insight? Getting the attribute values is somewhat straight forward, but I can't seem to find a way to get the attri...
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How can we configure Incident management, problem management and change management in JSD also how the user's will have understand of request and incident? can someone assist
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We have a number of customers who we have sent Jira invitation emails. Is there a query we can run or way we can see 1) Who was invited / what date ? 2) Who registered for Jira customer portal a...
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The Atlassian Marketplace server is not reachable. To avoid problems when loading this page, you can disable the connection to the Marketplace server. I tries https://confluen...
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Assume a customer has opened a ton of requests then vanishes. Another user must work with these tickets as though they were the customer. How can ownership be transferred?
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I am not able to find Chat for Jira Service Desk in the Atlassian Marketplace . I am running on a trial Jira Service Desk is this the reason?
866 views 4 0 Deleted user September 25, 2019
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