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Jira Service Management
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I have a couple of clients that cannot view all their company tickets, i even have him as a participant on all tickets, but he can only view his tickets. This is in the client portal. Any...
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Is there a way to audit changes to the "People" section of Service Desk cloud? Individuals keep appearing in that People section, and we've moved to Role-based access. I need to kno...
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Hi, community! We have Jira 8.0.0, Service Desk 4.0.0(CentOS, Postgres) We have 4 projects Service Desk and 4 email channels. There is a situation, when Jira stops picking up emails from mailboxes...
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When I go to user management and click on users and scroll through to look for agents, I notice that next to some of their names it says "Org & Site-Admin". I am already a site-admin, but how do ...
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I am a JIRA-administrator and a site-administrator. I created a test project. I want to add myself as a customer using a different email account so that I can understand and see what one of my c...
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I am trying to connect our team's Office 365 shared mailbox account to JIRA Service Desk, but am coming up with an issue. I can connect successfully, and provide not only the e-mail address, but also...
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So if I have 20 customers but 5 users and I have a subscription service for 25 licenses does that mean my number of licenses has changed to 20 of 25 licenses available or 5 licenses of 25 l...
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Hello All! I'm hoping to get some input, suggestions and general best practices on what's working for you and your teams when it comes to SLAs. I know there are a lot of things that can be done with...
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I get quite a few tickets in from specific users. These users at one point or another have told me what equipment they have etc, and I would like to have the ability to store some notes to a specific...
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I have two components and I want the user to select the component and based on the component selected the issue should be assigned to various component leads. There is an explanation for my sit...
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Please explain the differences between groups, organizations, teams, users, and customers? Thank you
Please explain the differences between all of these terms. Be very details and specific. I want to know what each one has the right to do when accessing JIRA service desk. Thank you.
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I have multiple jira service desk projects in production using one issue type with multiple projects it is working earlier now it is saying error
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We've been attempting to run a metric on how many tickets are closed/resolved by each of our service desk agents. Our current query for this is: project = "SER" AND (resolution = done or resolution ...
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Hi, I'm trying to improve the quality of our internal reporting. One of our key metrics is opened support tickets vs closed, which I report to people on a weekly and monthly basis. I've...
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ok, I'm new to JIRA and I'm suppose to give a presentation on why we should use it for our service desk. Does anyone have any slides that I could use to get me going on this task?
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Hi. I have a workflow which starts with "Waiting to be assigned" so I can see all unassigned tickets. The next status is "Assigned". Is there any way to automatically change the status when someone ...
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Hello community, Do anyone know how to edit main page "Request" button? i wish to change it into polish, but description is "Żądania" which is not so good, better should be "Zgłoszenie". Please adv...
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User is only in Customers list within a particular project. The user cannot be found in the section People within the project, nor on admin level.
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every time its crashing, some other XML path its taking
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HI, Sorry for Reaching out , but I have been unable to find the answers or marketplace apps i am looking for . I would like Jira service desk to track what application access our users have . ( i d...
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We are currently trialing Jira Service Desk and would like all emails send from Jira Service Desk to be from our own domain. We have successfully completed: creating an organisation verifying our...
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Hi, We are revamping our customfield (Category list of options), we disabled some values and for some we edit with a totally different description. If we updated the option on positio...
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Hi all, Thank you for taking time to look and help me with this question. I have looked in the community and I saw some topics regarding this. But those are really specific questions. (At leas...
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Need guidance on installing service desk
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Hi Team, I have configured 3 types of SLA in my JIRA service Desk i.e. 1. Time to first response 2. Time to Workaround 3. Time to resolve. Above is not working fine when we recei...
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| July 11, 2025 4:42 AM PDT |