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Jira Service Management
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I have a specific need. We have consultants that will need to create tickets and manage customer tickets. What I want to do is prevent them from being able to click the button to edit which gives the...
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We need to export customer by project in Jira service desk, we found a wa to get them by sql query as describe in the following link : https://community.atlassian.com/t5/Jira-Service-Desk-questions/C...
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Мы хотим использовать 3 операторские лицензии Service Desk При этом 1 лицензию использует Администратор Jira. Как исключить Администратора из Service Desk. Чтоб он не отбирал на себя 1 лицен...
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I must have statuses 1, 2, 3, 4a/4b, 5a/5b, 6, 7, 8 in my workflow. To decide which status to use a/b the system must rely on a Field with possible values A, B, C. IF A then 4a-5a path ...
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I want in JIRA service desk, when any user makes requests or raise request on behalf of user. That person details related to Name, ext, floor and direct manger should appear, how can this be done?
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Hi All, I'm using Insight - Asset Management, when following the documentation: https://documentation.riada.io/display/INSSERV/Default+Insight+Custom+Field#DefaultInsightCustomField-CreatetheInsi...
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We are working on individual metrics for our Service Desk Agents. We have some of the basic like Open tickets Closed Tickets MTTR. I would like to see how I would write the script for ...
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I am building a HR project and we are wanting to take the on-boarding process and connected to account creations for smooth less confusing process. What are other companies doing? I have had ideas an...
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I would like to understand what version of JIRA running on docker containers is supported for production use. I found the following links below but wanted to confirm. https://confluence.atla...
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Hello, I recently upgraded Jira serice desk (4.4.1) and Confluence(7.0.1) and now Confluence articles no longer share as links in Service desk. They appear in the comment box as a text string ...
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When I go to user management as an Org and Site Admin, I see a list of a lot of users, almost 4 pages worth. But I think only 14 of them are users because only 14 of the 25 licenses have been used up...
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Hi. Trying to configure Jira Service Desk and have some issues. We need categorization of requests like other ITIL ticketing systems. In my opinion cascade dropdown field is the best solution to sele...
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Migrated a Jira Core/Service Desk (7.5.1/3.x to 8.4.1/4.4.2) from a Windows Server 2012R2 to 2019. Am having some issues with email configuration though. Originally had it setup so any emails to the...
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For example if I have 2 customers not part of an organization and then I have 1 organization with 5 people within it, does that mean I have 7 customers in total? Or do I only have 2 customers and 1 o...
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...tlassian products. At the moment we are past publication to Appstore. The design and development product phases went quite well with the help of Atlassian products (JIRA, Confluence). Now, after public...
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When I add a customer to a project, does the customer see my project through the help center, or does the customer get redirected to the JIRA service desk and can access other project that they are n...
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I am a Org and Site Admin as well as a JIRA-administrator. I have multiple projects within my JIRA service desk. I want to add myself as a customer to my test project that I created. The reason is be...
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I created a project and want to make sure that the customers assigned to my project only get to see my project and none of the other projects on the JIRA service desk. How do I do this? Thank you.
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A couple of clients are not able to reply by email to the emails they get when I update their tickets. e.g., I reply on a ticket back to them. They get an email from jira@<name>.atlassian.net...
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We have a critical issue for the email replies. The sender of the outgoing emails is X When a customer replies to that address, the reply is rejected by the Service Desk Auto reply filter. m...
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Hi, I have 2 projects both with issue security setup. lets call as Project A and project B. First scenario, user is part of customer ONLY for project A-> able to raise and view tickets in portal...
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Hi everybody, I need help you, I'm trying to program a post function in one of workflow transaction (post-function) Only want modify some fields in the issue but I don't know why do...
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For JSD Automation rules the View log functionality is very valuable for problems I can reproduce at will. The problem is invariably when someone comes to me with a problem, by the time they've notic...
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Dear all, We have an AD group which is based on 20 users with right access for Service Desk, but actually when I go to the Application tab and check the licence information it is mentionned that I h...
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Do you plan to have a rule that can create sub tickets and link then you create a request in the portal Best regard Thomas kindhag
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| July 11, 2025 4:42 AM PDT |