Global setting for "Who can access the portal and...

[phil.watson]

We have the same issue on our cloud, however we are not using the 'Free' plan, we migrated to a Jira Service Desk - Standard Plan.

Any service desks create (even if set to 'private' at creation time - add all existing customers to it - which obviously means they can see the new desk. We have to manually change the permission in the newly created desk.

Phil Watson

[Angélica Luz]

Hello Phil,

Welcome to Atlassian Community!

Following the steps you mentioned on my Standard Jira site, the new next-gen projects were created as private.

Have you tested creating more than one project?

Is it happening with a specific template or all templates?

Regards,
Angélica