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Jira Service Management
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Hello, we wouls to configure an escalation to external provider of Jira, for that the idea is to be able to send the ticket description, name and email address of the customer for the provider. ...
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How do we use Jira? In our company, employees use Jiras Tempo system to calculate working hours. Our company also use Finago Procountor as billing software and our issue is that we want to get specif...
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I have integrated Slack with JIRA Service Desk. When I do a /jira create command I fill the form and click create. I get: Oops! We tried to create an issue in Jira but weren't able to...
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Do any one have done integration of BMC solar winds with Jira, for raising tickets automatically, once the alert is been trigged?
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Everyday our JSD instance freezes sometime overnight and requires a windows 10 reboot for it to come up again. Rebooting the service doesn't work. This is very frustrating.
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While the mobile app is being fleshed out, we were intending on relying on the mobile site for team use. However, when our testers go to use the mobile site, they are only able to "vote", "watch" and...
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Hello, I'm new to Jira and Jira service desk and was wondering if it's possible to setup a schedule for SMS notifications. With our current ticketing system I have a schedule set on we...
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Email to ticket conversion rates are slow sometimes it is 30 minutes to see the ticket when emailed.
Hi I have a problem in my instance where the tickets emailed to service desk are taking longer to get created. What could possibly be a problem here.
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Hi, we want to save our Confluence's attachments in an external NFS unit. We want to know if we can do as we do in Jira where we can create a symbolic link to the data folder using the NFS unit. Tha...
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Hi, I am facing a situation where I have multiple organizations set up in Service Desk and I have to work with internal and external agents so that we can keep up with all the work. Can I set up an...
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When a user is tagged as watcher in a particular service desk request the same user does not populate in the Help Desk UI under "Requests".
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So, pretty much every program we use that utilizes email allows us to configure an SMTP mail server - except Jira Service Desk Cloud. Any idea why this is or if there are plans to add this feat...
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One of the Service Desk Customers has logged a few request to a Jira Service Desk Portal, however they cannot see the request detail next to their profile when accessing the Service Desk Portal...
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Hi, Our company uses Service Desk with multiple organizations and one feedback we got is that those don't have a lot of control over their own tickets. The need is for them to be able to use SD with...
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Hi. I am a JIRA-admin and I am trying to get access to user management and billing which can only happen if the other site-admins give me access. How does a site-admin give site-admin credentials/acc...
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What is needed for the Migration, Any plugins or scripts?..
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Hello, Quick one, default report: Time to resolution Does this just calculate the total time from ticket opening to closing? It is not considering states like pending, right? BR, -Mika
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How can we user the Incident, Problem issues in new project?
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Hi all, I created IPS-896 via email request then it seems that when I requested a participant in 896, it sent a message to X (how we request) which in turn generated 897. Not sure if it...
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We have a issue already created in a project. How can we move the same issue to another project?
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Hello Atlassian Community, currently i am working on a Solution on how to assign Tickets, that are already solved, back to the last person who worked on that Ticket (regardless of if the person has ...
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We have a existing project and also few request are been added in customer portal. our management wants us to add some more requests but they asked us that this should not be visible to customers. on...
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Good afternoon! I apologize for the grammar, I use a translator. Jira SD stopped sending notifications “Request created”, “Request assigned” to Users. The notification scheme has not changed, the ...
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...300', 'jira': '2019-09-28T13: 12: 40.683 + 0300', 'friendly': '28 / 09/19 13: 12 ',' epochMillis': 1569665560683}, 'breached': False, 'paused': False, 'withinCalendarHours': True,' g...
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Hi, I am generated self signed certificate , can someone assist which flies needs to be shared with system admin of AD so that they can upload it.
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