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Jira Service Management
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We have a jira installation on our system. This morning it stopped rendering the login page as it did. The only thing that is visible is this UI: If we click the login button, we get this: But ...
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Similar question was reported, however satisfying answer was not provided. https://community.atlassian.com/t5/Jira-questions/How-can-i-search-for-issues-declined-not-approved/qaq-p/595327 I need to...
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Hello! Is it possible to have the 'sharing' option available in Jira SD before to submit the ticket?
Before the ticket is 'Created' I meant
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How I send a specific part of page to the client for editing on it without seeing all the page content ?
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I have read the following thread but don't believe it answers my particular query which is, is it possible, via plugin or bespoke code, to have a auto complete text field in jira server, which a...
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any ideas !!
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Hello, im currently trying out Jira Service Desk with a Confluence linked to it. My intention is to say "no Issue can be set to done without linking a Confluence site to it". And if thats not possi...
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Hi there! Does anyone know if it is possible to reload Jira form (clear cache) from a behaviour? I need to make sure that behaviour runs on clear everytime.
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I run JSD 3.16.5 at the moment. Every so often (once a week or once every few weeks) Google emails the service desk email account to say that the sign in attempt was blocked. The text reads: Someon...
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Is there a way to set individual client SLAs within a single service desk project?
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I can't seem to associate a Jira Service Desk Issue with an Epic that has been created in a next-gen Jira Software Project. Is this possible? I'm trying to do this via the Epic Link field. Interes...
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Hi, I have been trying to figure out how to configure the widget but I may have some permissions that are not correct yet. Any advice would be greatly appreciated. Thank you! This is the ...
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Can Butler alphabetize a custom field with a drop-down menu? Curious if I will have to re-sort the custom field every time I add a new product. Any help is appreciated.
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Hi,. I am setting up service desk, and I'm completely new to it. We have JIRA and Service desk. The issue I have is that a user can see all tickets in service desk. &nbs...
550 views 1 0 Deleted user November 15, 2019 -
We are using Jira/JSD Cloud. Customers cannot see Tasks in the Customer Portal even if I add them as reporter or invite them as a participant. I need customers to be able to see issues they re...
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Hi, I just noticed that everyone on the Jira Cloud can see all customers from the JSD when using a standard issue search. How to reproduce it: 1. Go to https://YOURJIRA.atl...
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I have added a user to Service desk. I want him to be have all the Admin permissions. I have assigned this user to the jira-servicedesk-users group and I have given him the Administrator role i...
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I Have jira server installed locally, I want to imports attachments from the issues in redmine and also from jira cloud. Kindly help me on this. Still Awaiting for the reply
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I am not seeing any notifications in browser in the notifications bell icon or in the Android application. I am still getting push notifications on my phone though, pressing on one takes me to the t...
860 views 2 0 Deleted user November 15, 2019 -
Hi Team, I have setup the Jira issues calendar in our dashboard. However, I am still confused on the color coding used. Can you provide me the information on what the color codes represent? Below i...
3,005 views 4 1 Deleted user November 15, 2019 -
Hello, I'm begginer and for practicing i make the dragon slayer quest. (Stage8) I tried to make changes in Jira "user directories". Unfortunately i locked myself out of jira and can't log in anymor...
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Dear, I would like to add a a trigger in an automation rule that will execute when a date field is getting close. I have a ticket type with custom date field and I want to be able to execut...
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I want to add a custom email account of yandex server. But i get an error: "Your connection was unsuccessful" With the message from the server: "Read time out" Steps: 1.- I entered ...
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Hi, My question is: How can I force the newly registered customers to verify their e-mail address, before they can start using the Customer Portal? I have one public, SD type project, and I would l...
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