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Jira Service Management
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In September 2019, we acquired a package of 1000 licenses of the version of JIRA DATA CENTER, Confluence, Gantt charter, tempo, budget, etc. for AXA Seguros and we are in the process of implementing ...
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En septiembre de 2019, hemos adquirido un paquete de 1000 licencias de la versión de JIRA DATA CENTER, Confluence, Gantt charter, tempo, budget, etc. apra AXA Seguros y estamos en proceso...
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Hello Please help We are looking for setting up JSD and Customer Portal. 1- We receive customer queries through portal ( i am fine with this) 2- We also want to create internal tickets for those ...
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Where do we report bugs like that?
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Could you supply with links to these workarounds? Cant find any... currently the login screen aint very professional... iif you see the page for the first time, as a customer, you wont know what it i...
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Hi, we have a next-gen project and our "Resolved recently" list is always empty. Neither resolved or closed issues are showing.
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I have the following project setup: - Service Desk Project A - Service Desk Project B - Software Project C I want to create a scrum board to include : - items from Project A and Project B with l...
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Dear Community, I want to assign an user from a group to an issue via post-function. In order to to do this, I wrote the following script: // Component Accessor def customFieldManager = Component...
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When a user logs a call, they select a group, but when we manage the queue we don't have a field that displays that group Is there a special name for this in the back end or is the functionality not...
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I have created custom fields for applications. I want these always to be visible within the tickets so my servicedesk agents can pick up a ticket, assign it to the relevant software category, and thi...
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Good Day, We are setting up the Jira Service Desk project, and have add a custom email account to be used for notifications and incoming tickets request under project setting > email reques...
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Hi, I would like to give access on the project to my developers on the specific project, they should see the ticket, can read the comments from the customer, but i want them only to reply on the tic...
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We are using the cloud Service Desk tool. All previous posts indicate there is no way to have a customer's contact information displayed on the issue - phone number, address/location, etc. ...
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I'm trying to install Jira Service Desk, but I cannot get pass the initial onboarding. I get an error: "We couldn't create your project. Something went wrong, please try again." When choosing the ...
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Hi, I need to create a read only user, can anyone help me?
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We have an application which is configured to send an email to our Jira Service Desk project when an error occurs in order to create an automatically generated Jira request. If we configure the ...
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Hello, I am using Jira Software v8.5.1 x64 on my Windows 10 Server machine. I set up the installation manually. Because I want to contact MSSQL 2016. To master database management. I successfully...
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Hi Team, We want to know that we have our Jira service desk link which is used by our company and its global for us but the same link we have to give our...
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Hi Team, We want to know that we have our Jira service desk link which is used by our company and its global for us but the same link we have to give our clients where the link will be accessed on...
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Hello all, We are currently running our Jira Service Desk trial in the cloud. Everything was so clean and smooth, and we were very happy, right up until the system sends out the first automated ema...
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I have been trying to setup some required fields that need to be filled out when moving a ticket to another project. We have a "general" helpdesk project that we would like to triage the tic...
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OS: Windows Browser: Chrome 78.0.3904.97 64-bit I am able to attach images and media files to a Jira issue, but if I am unable to re-use the same files in a comment. In Jira Server, the following ...
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Initially adding a list of nearly two dozen "resolution" options for identifying issue causes such as: Main categories of issues Sub categories ADB/Device commu...
794 views 2 0 Deleted user November 18, 2019 -
Hi These are the apps I have installed Software - 8.2.5 Service Desk - 4.2.5 I am planning to upgrade Service Desk to 4.2.6, but do I need to upgrade software to 8.2.6 as well? If so how would my...
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Hello! Is there a way to test the customer satisfaction survey without being live? We would like to test the messages without sending them to customers for the time being. Thanks !
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