Customise customer notifications

[leena.gokal]

We've had a few queries from 'customers' regarding not being able to see the conversation thread within the email notifications. Especially difficult for a new participant in the thread to follow what is going on.

How can I add all of the Activity > Comments to the customer notification emails.

I can't find what the variable would be to add to the template.

[Brant Schroeder]

Unfortunately there is no way to add all of the comments to notification emails using the delivered project.  Here are your options as to what is available.  https://support.atlassian.com/jira-service-desk-cloud/docs/edit-the-content-of-your-customer-notifications/ 

There are apps that allow for this functionality like Raley Email Notifications and Email this Issue.