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Jira Service Management
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Hi Team, We have decided to hide the edit button for closed tickets. For that I've put one javascript code in announcement banner below and it's not working well. Could you please assist the right c...
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We are moving to JSD Cloud. In our current ticket tool which is not cloud based we delete requests from customers, which include sensitive data. If we delete the request from JSD Cloud, is this...
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Hi I tried linking an epic to a task I was creating but it did no update. After creating the task I tried to edit the task then link then the Epic but it still did not update. Please assist.
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Dear all, Some of our users have send request through the customer portal. When I open the portal URl and try to view all request for a particular user using filter, nothing is reported while I ma ...
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Hello, I looking for to show/hide custom field based on another field value in the create screen.
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...rackedEntityInstance=paBG9W7ol4q&startDate=2019-07-31&endDate=2019-07-31&orgUnit=vJNI6blhosr&ouMode=DESCENDANTS&attributeCategoryOptions=PARAM_CATEGORY_OPT&skipPaging=true #2: h...
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Hi. When I select to hide and pre-populate the field with an approver, I expect to have this field hidden from the customer portal. However, the field "Approvers" is still visible on the customer p...
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Can the language in the customer feedback be customized?
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Hi, When I am linking a Jira Service Desk task to another Jira Service Desk task the link actually goes to the Jira Core task instead of Jira Service Desk is there a way to make it link to the Servi...
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Hi, how can i setup Jira to accommodate below scenario? Scenario is Customer email in with request/issue to a dedicated email JIRA service desk to create a ticket and to be able to manage communi...
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It is a gmail account. I can log into it fine from a browser. The Atlassian doc says just choose your provider and follow the screen. I enter the account email and the password but ...
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We are now using Jira Service Desk (Server 4.1.0) as our IT ticketing system. I am trying to recreate ticket types I've used in other ticketing systems. At the moment I am trying to create a R...
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I'm trying to get a custom field as an option for the Approvers dropdown in a Service Desk workflow. I've built the custom field, set it up as a user-picker, added it to the project, and I can see it...
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We have several Automations set up in our JIRA Cloud Service Desk project. When I view the log for one of these automations, there appears to be a limit on the number of messages it will show and the...
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We're currently using Zoho Desk for our customer support and want to make a switch to Jira Service Desk Cloud. The only thing that's stopping us is we have not been able to setup our domain to send ...
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Hallo, I am having problems configuring Smtp server on windows server 2016. Somehow it is unable to connect to our smtp mail server. I initially tested the software on windows 10 an...
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We are planning to move to Jira service desk and currently we are using Hubspot's ticketing tool, we want to know how the integration between jira service desk and hubspot works and what do we have t...
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Hi, When a ticket is open and there is a first external comment to the client, I would like to change the ticket status from Waiting For Support to In Progress (instead of Waiting For Customer...
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how do you add an attachement to a jira service desk ticket after it's created? The old view allowed drag and drop. The new view does not.
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When customers submit issues via our web portal, they are receiving notifications from the consultant who helped setup our environment. For example: Matt Smith (Jira) <jira@staffbot.at...
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Hi, My customers are all internal to my organization. I have a need to create an automation with a comment that provides detail to a linked issue. The native Automation allows this, but only in an i...
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Hi. I'm trying to create a custom rule in Jira Service Desk Automation (not the plugin, the native automation) and would like to refer to issue fields in the body of the e-mail to be sent. How can I...
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Is it because the issue should have a "Request Type" defined to it ?? I saw in another post that if the Issue does not have a "Request Type" selected, the API calls won't work. Please ad...
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The assignee of an issue in our Jira Service Desk (4.5.1) Server is not getting notified, when a customer closes the ticket with the transition buttons we made visible on the customer portal. ...
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Hi All, I'm an admin on Jira yet I cannot move, comments or delete tasks unless I assign them to myself. I've checked my permission with other colleagues and we have the same admin ri...
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