Is there a trick to getting the star feedback to be more responsive in Outlook?

[Alex Hatzopoulos]

When receiving the user feedback email in Service Desk I am having a hard time getting the clicks of the stars to actually register and open a browser. I have tried to click, double click, click and hold... none of these work consistently.

Is there a trick to make it easier to use that I can put in the description of the email - or is there something I am doing wrong?

[Jamie Lawrence]

We've been having the same issues @Alex Hatzopoulos , it seems to be some dodgy HTML in the email template! I've raised a case with Atlassian and after some convincing they've raised it as a bug: https://jira.atlassian.com/browse/JSDSERVER-6870

Hopefully this will help get it resolved!

Cheers,

Jamie