Community resources
Community resources
Community resources
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Jira Service Management
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We have a JIRA project which contains a filter with a list of issues. Using the knowledge base feature and confluence a gadget has been added which pulls through the filter results. When a Service ...
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How to add a field in jira agent view
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Is it possible to hide certain tickets, based on Request Type for example, from Agents?
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Is it possible to transfer/move a ticket from one Project to another without having access to both Projects? Currently I don't seem to be able to do this when using the 'Move' option when selecting ...
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Hi there, I'm not able to create a classic JIRA Service Desk Project. All the projects I create are "Nex-Gen". How is it possible to create a classic JIRA Service Desk Project so that we can ...
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Hi, we found the CRM HubSpot integration for Jira Cloud. Is it possibile for Jira Server/Self Hosted too? Thanks a lot... Alexander
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Background: The Benefit of Jira Service Desk (JSD) is that people can create issues via a customer portal without having an account in JSD. Question: How will access to the portal be prven...
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Hello. We use Jira Servicedesk for all case logging, including when users place orders for equipment and logging when computers/ect are handed out. We would like however to start using electronic si...
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Hello. Please help me in one question. The problem is that I cannot configure tasks (JQL) for generating a report. I need to create a report that will reflect whether the agent managed to do the work...
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The issue i am experiencing is this I have created Jira Service Desk project (With Nex Gen Service Desk setup) and if i navigate to Channels I see portals link as https://<CompanyName>....
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Hello, we are not access to Jira for 2 days. What's the problem, can you help us?
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Hi Team, We are planning to integrate the Active directory to Jira cloud. Is there any way we can integrate? Regards, Pooja
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I need to present use case where i can showcase Data on market size and scope of market where we enrich JIRA services? or use JIRA services. Any references available? Thanks Amit ...
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Hey Jira Service Desk community, Back in August 2019, we introduced support for CDNs (content delivery networks) for Jira Service Desk Data Center and Jira Software Data Center. Now that more custo...
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...ustomfield_12112") itsysmenu.setHidden(true) app.setHidden(true) owner.setHidden(true) IT-Systeme: import com.onresolve.jira.groovy.user.FieldBehaviours import com.atlassian.jira.issue...
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I'm using Jira (itegrated onto MS Teams) in spanish, when i list "all issues" i see one with status "EN CURSO" (in progress), but when i select "En curso" to list only those, it says (literally, mixi...
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Is there a way to change the colors of the statuses with javascript inserted into the announcement banner? I've tried experimenting, but can't seem to get anything to work. <style> .red...
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Hi folks For a few years now I have regularly promoted an old blog post written in 2016 about how to handle daylight saving time with SLAs. See https://www.adaptavist.com/blog/handling-d...
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Language header: service desk customer is different in compare with default language for the project
Good afternoon guys, I try to change the language header of the service desk customer but it is not the same language that I marked as default language (english). In the upper left ...
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User is assigned as a PROJECT "customer" User is included in a group that is denoted as "customer". User verified to have only one JIRA account.
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Using the email plugin I send to an external email address. This works fine and I can see the event created and the email itself. This is sent from a mailbox which you don't appear to be able to resp...
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Hi, I'm new to JSD and I'm trying to configure it to use instead of an old ticketing system. I have some customer information in the filed 'Customer' that goes from the database. (JSD1.png) When I...
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We use the built in Jira Service Desk approvals on some of our workflows to process approvals on certain ticket types. We've noticed that sometimes, our users don't actually hit the Approval button (...
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I have installed Jira Service Desk, but can not load the configuration page?
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I have estimated my sprint using Original Estimates, but none are populating in the sprint and are considered unestimated for the burn down chart. What can I do to fix this?
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Atlassian Community Events
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |