Community resources
Community resources
Community resources
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Jira Service Management
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Hi together, We are importing all users via Active Diretory sync. To ensure that our users have access to our Servicedesk Portal we created the jira Group - customers. Unfortunately the AD Import do...
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Is there a way to prevent our customers from marking a ticket to solved for themselves? I have been ask to remove the buttón with that function from the portal, but I can't find that configuration no...
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JIRA Service Desk is compatible with Salesforce and Zendesk This is a query from our clients so that they can connect their Salesforce and Zendesk with PPS Jira Service desk system. Is it feasible ...
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How to add "time in status" (as a time range not the exact amount of time) as a condition to a rule.
Hello, I try to set up a rule in Service Desk to prompt customer for a comment when they did not respond in an expected time and to downgrade the severity automatically as a result. I want that a n...
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I have connected and synced our AD with jira and the users and groups appear in Jira. But new users in AD are not synced with Jira, do not appear in the user list and cannot login. how can i...
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Hi community, I currently have an e-mail address connected to our service desk in order to automatically create tickets. This works fine normally but today I encountered a case where i did not see a...
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Hi We have currently set up Jira for our CWT support desk, we currently have two inboxes linked which in Jira are queues and they are Portrait and Online Support. Please advise and assist as t...
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Hi, We have a Jira software self hosted server instance for our R&D department and recently we have a servicedesk self hosted instance for the customer support department. Manually I can ...
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How to change the "From" name on Notifications sent from Jira Servise Desk to the Client
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Hi, The company has provided me access to knowledge base article, however, I can't add or view the content.Please advise what process I need to do.Thank you. Please refer below the URL. https://be...
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Dear Experts, I want to understand the pricing model and licensing for JIRA service desk services. We want to enable two of our projects (with around 10 users/reporters each) for proble...
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You can click on an Organization inside a Project to see all of the Customers inside that Organization. Most have this format: [First Name] [Last Name] (email) But one is in this format: email...
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I have a JSD project. I would like my customers to also be able to see a Dashboard but when they login, they are immediately directed to the portal. Is there a way to allow them to see the Dashboard(...
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We have two service desks where internal employee (customer) tickets might reside. There's some confusion with ticket numbers created when a ticket is moved from one service desk to another. Is there...
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I am using the field Summary to organize the name of issues in Service Desk project. Then a list of requests for customers on Portal are very repetitive. There are a lot of request with the sam...
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Is there any reason why Jira Service Desk does not display any linked issues in the 'linked issue' column when there is a Jira Software linked issue ? In the issue navigator in Jira Se...
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Hi Can I give regular Jira users access to Jira service desk tickets without giving them agent roles? I don't want them to be agents. I just want them to see the project and be able to see the issue...
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Hi folks, We recently moved from Slack to Microsoft Teams. The Jira integrations for Slack always worked perfectly, so far I cannot say the same for Teams! We have multiple Jira (cloud)...
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I've created a custom workflow with a First line fix transition from Open to Resolved. But Resolve this issue is displayed instead Every other transition has worked as expected, other than the ones ...
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We have an open customer issue in our Jira installation. Customer sent long email with graphics directly to us. How do we forward that email to be appended to the open issue?
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We are considering adding to our Atlassian suite and reviewing the Service Desk product. Within the application is it possible to: 1) Set up customer profiles - would include contacts, contact type...
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Hi We have the following issue. Example we have the group1@example.com group with 3 members User1@example.com User2@example.com User3@example.com all users and the group is synchronized in jir...
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Hi, I want to use Service Desk, and I see that an atlassian.net email address has been autogenerated for us. I have also configured our domain's helpdesk email (hosted on Google Apps). Howev...
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We are on Jira Cloud. We are working on a stats wallboard and I would like to know if it's possible to create a report and exclude the graph? I have been playing around and can't figure anything ...
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Hello! We are using a Service Desk for our clients to connect with support directly. My question is: Can we automatically add registered in our system users to JiraServiceDesk without extra regist...
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| June 18, 2025 4:57 PM PDT |